Head Of Mentor Academy (Teaching Center Lead)

About TeenCare

TeenCare is building the Parenting AI for modern families — combining 1:1 mentoring for teens with AI-powered insights for parents.

We work with thousands of families weekly, helping teens become more confident, self-driven, and emotionally strong — while helping parents make better decisions.

We’re a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally. We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

The Role

You will lead and scale the Mentor Academy — responsible for how mentors are hired, trained, and supported to deliver consistently high-quality sessions.

This role sits at the intersection of education, operations, and product quality.

What You’ll Do

• Build & Scale Mentor Supply: Manage end-to-end mentor pipeline (sourcing → training → deployment). Ensure sufficient mentor capacity to support growth.
• Run the Mentor Academy: Design and deliver onboarding and continuous training programs. Develop clear frameworks for how mentors run effective sessions.
• Ensure Consistent Quality: Monitor session quality using internal tools and feedback systems. Work closely with QA and product teams to improve mentor performance.
• Manage Mentor Performance: Track mentor performance and engagement. Coach, develop, and retain high-performing mentors.
• Improve Learning Experience: Continuously refine session quality and student experience. Translate insights from mentor sessions into product and curriculum improvements.

What We’re Looking For

• 5+ years experience in education, training, coaching, or operations.
• Experience building or managing training programs or service teams.
• Strong execution skills — able to turn ideas into structured systems.
• Comfortable working with data and performance metrics.
• High ownership and accountability.

Nice to Have

• Experience in edtech, coaching, or youth development.
• Experience managing large freelance or distributed teams.
• Familiarity with AI tools or data-driven operations.