Field Service Engineer (FSE) - Data Center (After-Sale Engineer)

Delta Electronics is seeking a motivated and skilled Field Service Engineer (FSE) to join our Data Center Service team in Hanoi, Vietnam. The ideal candidate will be responsible for providing installation, commissioning, technical support, troubleshooting and maintenance for UPS, precision cooling. This role ensures high availability, energy efficiency, and optimal system performance for our customers.

Responsibilities:

- Deploy and maintain data center power and cooling solutions, including modular UPS, PDUs, precision cooling, and smart monitoring systems.

- Perform troubleshooting and preventive maintenance to ensure maximum uptime and reliability of telecom and data center power systems.

- Provide technical support and training to customers on power management, battery maintenance, and energy efficiency best practices.

- Analyse power system performance and optimize configurations to improve energy efficiency and reduce operational costs.

- Document service activities, generate technical reports, and provide feedback to internal teams to enhance product quality and reliability.

- Collaborate with Sales, R&D, and Product Management teams to address customer needs and support business growth in telecom and data center solutions

Requirement:

- Bachelor’s degree in Electrical Engineering, Power Engineering, Telecommunications, or a related field.

- 1–3 year hands on experience in UPS, battery management, or data center infrastructure.

- Proficiency in English is required; knowledge of Chinese is a plus.

- Strong technical expertise in UPS, lithium-ion batteries and precision cooling solutions.

- Hands-on experience in troubleshooting power distribution, energy management, and monitoring systems.

- Good communication and interpersonal skills to effectively interact with customers and internal teams.

- Ability to work independently and handle multiple projects in a dynamic, fast-paced environment.

- Willingness to travel to customer sites within the region for installations, maintenance, and support.

- Willingness to work overtime for emergency cases.