Job Purpose To lead and develop assigned merchandise department(s) by driving sales performance, profitability, merchandising excellence, and brand portfolio management. The role is responsible for achieving sales and margin targets, enhancing customer experience, managing supplier partnerships, and ensuring effective team leadership within a department store retail environment.
Key Responsibilities
Sales Operations & Team Management (15%)
Lead daily department operations to ensure smooth sales floor activities and excellent customer service.
Manage, motivate, and develop sales teams to achieve sales and productivity targets.
Plan manpower allocation, duty rosters, and floor coverage to support business needs.
Monitor store operations, resolve operational issues, and handle escalated customer concerns.
Sales & Profit Management (15%)
Develop and execute annual business plans, sales forecasts, and departmental budgets.
Drive achievement of sales, profit, and gross margin targets.
Monitor business performance and analyze sales trends to identify growth opportunities.
Implement action plans to improve productivity and profitability.
Merchandising & Business Development (20%)
Develop and execute merchandising strategies aligned with business objectives.
Oversee visual merchandising execution to enhance customer experience and maximize sales opportunities.
Identify opportunities for brand expansion, category growth, and customer engagement initiatives.
Ensure all promotional and merchandising activities comply with company policies and relevant regulations.
Brand & Supplier Management (20%)
Manage relationships with assigned brands, suppliers, and business partners.
Conduct market research and competitor analysis to identify trends and business opportunities.
Evaluate brand performance and develop action plans to improve sales and profitability.
Negotiate commercial terms, promotional support, and business development initiatives with suppliers.
Recommend brand acquisition, renewal, or exit strategies based on business performance.
Promotion & Marketing Coordination (10%)
Collaborate with Marketing and Advertising & Promotion teams to develop and execute sales-driving campaigns.
Support planning and execution of promotional events, seasonal campaigns, and customer engagement activities.
Analyze campaign effectiveness and recommend improvements for future initiatives.
People Management & Team Development (10%)
Lead, coach, and develop department staff to strengthen product knowledge, sales capability, and customer service skills.
Conduct performance management, succession planning, and talent development activities.
Ensure compliance with company policies, labor regulations, and operational standards.
Foster a positive, collaborative, and high-performance working environment.
Reporting & Budget Control (5%)
Prepare and review sales reports, forecasts, and business performance analyses.
Monitor departmental budgets and control operational expenses.
Provide regular business reviews and recommendations to management.
Compliance & Corporate Governance (5%)
Ensure compliance with company policies, internal controls, and regulatory requirements.
Maintain high standards of professional ethics and corporate governance.
Perform other duties as assigned by management.
Yêu cầu công việc:
Bachelor's Degree in Business Administration, Retail Management, Marketing, Economics, or related disciplines.
Minimum 8 years of experience in retail operations, merchandising, or category management, including at least 5 years in a managerial position.
Experience in department stores, premium retail, fashion, FMCG, or multinational retail environments is highly preferred.
Strong commercial acumen with proven experience in sales, profit, and margin management.
Experience in supplier management, negotiation, and business development.
Strong leadership, coaching, and team management capabilities.
Excellent analytical, problem-solving, and decision-making skills.
Proficient in Microsoft Office applications, particularly Excel and PowerPoint; Power BI is an advantage.
Fluent English communication skills (spoken and written).
Work on shifts, weekends, and public holidays as required by retail operations.
Kỹ năng:
Quản Lý Vận Hành Cửa Hàng , Trưng Bày Hàng Hoá , Quản Lý Hàng Tồn Kho Bán Lẻ , Vận Hành Điểm Bán (POS) , Bán Hàng Dự Án
Quyền lợi được hưởng:
The company fully participates in Social, Health, and Unemployment Insurance based on the employee’s salary.
Provides health insurance and annual health check-ups.
Offers a 13th-month salary, annual salary review, and year-end bonus.
Employees are entitled to 12 annual leave days and 3 company-paid sick leave days per year.
Employees have opportunities to join the company’s training and development programs to enhance their competencies and grow their careers in the long term.
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Nhận thông tin việc làmDepartment Manager, International Collections
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