Customer Success Intern

• Learn about products features and update functionalities knowledge continuously• Respond to customer queries in a timely and accurate way, via phone, email or chat• Identify customer needs and helping customers use specific features• Collect and report the problems that customers often encounter to give suggestions to improve the product.

• Willing to take night shifts and weekend shifts• Interested in solving problems with digital/SaaS products• Good communication English skills (TOEIC > 600 or equivalent)• Effective and positive communication with customers, team members, and managers• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers• Good problem-solving, logical thinking, and decision-making skills• Basic knowledge of HTML, CSS, and JS is a plus