Cluster Event Director (Base Cam Ranh/ Tp. Hcm)

Key Responsibilities:

1. Event Strategy & Cluster Management

• Develop and implement a cluster-wide event strategy aligned with each resort's positioning.

• Define and segment event offerings per property (e.g., beachfront weddings, holistic retreats, outdoor corporate team buildings).

• Standardize event planning and execution SOPs across all resorts, while allowing for local personalization.

2. Revenue Generation & Business Development

• Collaborate with the Sales team to build competitive event packages tailored for leisure groups, MICE, and lifestyle clients.

• Establish and maintain strategic partnerships with luxury brands, event planners, wedding organizers, production houses, and media agencies.

• Drive conversion for large-scale events and high-value partnerships across the cluster.

3. Event Operations & Quality Assurance

• Oversee the pre-event planning, on-site execution, and post-event evaluation across all properties.

• Coordinate with cross-functional departments (Culinary, Housekeeping, Engineering, Front Office) to ensure seamless event delivery.

• Ensure a consistent standard of luxury service and operational excellence, especially for outdoor and destination events.

4. Team Leadership & Development

• Lead and mentor a team of Event Managers and Coordinators across multiple resorts.

• Conduct training sessions, share best practices, and foster a collaborative and creative team culture.

• Manage workforce planning and ensure coverage and expertise at each resort property.

5. Client Experience & Brand Representation

• Personalize guest interactions, particularly for high-profile clients and special events (weddings, anniversaries, VIP celebrations).

• Act as the key point of contact for major clients and planners, ensuring premium service from inquiry to event completion.

• Innovate and elevate event concepts that align with resort brand values and local destination appeal.

6. Reporting & Performance Analysis

• Monitor event performance metrics: event count, revenue, profit margins, guest satisfaction scores (NPS, CSAT).

• Analyze trends and customer feedback to drive continuous service enhancement and innovation.

• Provide regular reports to Cluster General Manager and DOSM with insights and recommendations.

• Minimum of 5 years in event planning and operations, with at least 2 years in a senior or multi-property role.
• Proven experience in high-end resort environments, ideally in luxury beach resorts, destination resorts, or wellness retreats.
• Strong background in both leisure and corporate events.
• Background in working with event agencies is considered a plus
• Based in Cam Ranh/ Tp. HCM