Branch IT Administrator

Working location: Factory D2.02, D2.03, D2.04, D2.05 Lot C-7-CN, Road N17, Bau Bang Industrial Park Expansion, Lai Uyen Town, Bau Bang District, Binh Duong Province, Vietnam

Shuttle bus service will be provided. Candidates living in Binh Duong near the plant are preferred.

POSITION SUMMARY (Objective/Purpose of Position):

Provides fast and useful assistance for all computer applications and systems, responsible for application and hardware installation and maintenance for branch 0982.

Major Actions and Support Actions

1. Serve as a local point of contact for end users seeking technical assistance

2. Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules

3. Provide step-by-step training for end users and document internal procedures

4. Direct significant, unresolved, or recurring issues to the next level of support personnel

5. Provide accurate information and technical assistance support on IT products, services, software, and hardware

6. Log all service interactions and their resolutions

7. Pass on any feedback or suggestions by end users to the appropriate internal team

8. Stay current with system information, changes, and updates

9. Assist the IT team in other duties as deemed necessary

10. Travel between area facilities to support locations within the region

Educational requirements, Certifications:

• Bachelor’s degree in computer science or relevant majors

• Proficiency in English

Experience:

1-2 + years of experience in an IT Professional support role, with a focus on researching, analyzing, and interpreting system infrastructure and application problems

KNOWLEDGE, SKILLS AND ABILITY:

(List the MINIMUM knowledge, skills and ability required to perform the essential functions of the position):

• Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products

• Ability to diagnose and resolve technical issues without direct supervision

• Experience with Endpoint Central and ServiceNow a plus

• Proficiency in English

• Customer-oriented and ability to stay calm under pressure

• Strong communication and organizational skills

• Must have the ability to adapt quickly

• Keen attention to detail, memory of patterns, and interest in problem solving

• Ability to lift up to 45 lbs.