Azure Support Engineer (IT Background - English Fluent - Up To 24M)

• Review issues and contacts customers to understand issues. Ensures customers stay informed as to the

status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help

resolve customer issues.

• Resolve or escalate multiple and varied customer issues. Documents technical work and research.

• Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as

needed to resolve moderately complex customer issues.

• Attend readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

• Provide feedback to improve products to more senior engineers or technical advisors.

• Identifie potential defects and escalates to more senior engineers to resolve.

• Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve

automated tools.

• Follow processes provided by the business.

• Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems

Must Have:

• Open to Freshers – only requires fluency in English (~IELTS Speaking 6.5+).

• Priority given to candidates with customer service experience or a strong customer-oriented mindset.

• Willingness to work in shifts and work night shifts

• 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

Nice To Have:

• Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity

& Cloud Security/Automation is an advantage