4PL Operational Excellence Coordinator

As a 4PL Operational Excellence Coordinator, you will be hands-on in optimizing the execution of carrier and/or freight forwarder contracts. Your focus will be on performing the necessary activities to ensure the smooth transportation of goods using various modes such as rail, road, air, and sea.

Your day-to-day responsibilities will involve actively managing the operational execution of 4PL processes according to the service requirements of our customers. This includes tasks like booking shipments, handling documentation, monitoring track and trace activities, and maintaining data integrity throughout the logistics journey.

In essence, you will play a crucial role in performing the operational tasks necessary to deliver efficient and effective logistics services, meeting and exceeding the expectations of our customers.

PEOPLE: Without engaged and motivated colleagues, we will achieve nothing

• Lead and cooperate with colleagues to create a positive working environment

• Ensure that the Mission Statement values are incorporated in everything you do

• You will need to ensure that excellent relationships are nurtured and maintained with fellow colleagues

• Contribute positively to group initiatives and activities

• Assist with onboarding of new staff in the team as required

• Promote a learning and development culture

CUSTOMERS: Put customers first by delivering a personalised service

• Create a culture of operational excellence in the way you provide customer service and perform your daily tasks

• Be proactive and professional in your communication/relationship building with all stakeholders and ensuring optimal customer service

• Optimize every opportunity to help the customer and develop business opportunities for OIA Global

• Work closely with colleagues and third parties to ensure smooth operations to deadlines

• Deliver (alternative) solutions to customers where possible to minimize the impact on the scheduled delivery upon changes to the schedule

• Be proactive when faced with problems

OPERATIONS & PROCESSES: The quality of our operational performance is critical to our success

• Booking: execute the whole booking process across customers and business divisions as described in the operating procedures and customer specific instructions

• Documentation: oversee documentation activities and customs declaration, ISF (Import Security Filing), VGM (Verified Gross Mass), Shipping Instruction, Draft Bill of Lading and documents sent to the final consignee

• Data Integrity – daily checks on Data Accuracy in all shipments

• Keep a clean and orderly inbox in Outlook, Fresh Service and any other mailing/ticketing tools used

• Ensure that our technology platform is used to create/maintain highly efficient processes

• Ensure that company-wide quality processes are implemented and maintained

• Ensure compliance with existing Quality systems (AEO, ISO etc) and companies operating procedures

• Keep clean workflows by timely executing all tasks and updating all shipments

• Report any service risks and deviations from standard procedure by raising Exceptions

Experience/ Skills

• Experience in a professional business environment

• Comfortable in use of Microsoft office

• Good English Language knowledge (verbal and written)

Personal Attributes

• Excellent communication at all levels

• Enthusiasm

• Confidence

• Takes the initiative/is proactive

• Teamwork

• Planning and organizing skills

• Attention to detail and accuracy

• Flexible

• Customer focused

• Process driven mentality

• Clean desk mentality

• Accuracy

• Ownership