User Support - French Speaking (Intern/ Fresher)

Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation. As a User Support, you will provide the support to address user needs for their daily works.

Your main responsibilities will be:

• Maintain information system and database up to date (core business applications and websites):
  • Verification of data and input it in business applications following received requests through different channels.
  • Migrate data from one platform to another.
  • Hands on & analyze business applications to write how-to guidelines for the users.
  • Maintain information up to date on assigned business applications.
  • Test & correction of bugs when there are new updates/deployments.
• Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
• Maintain reports/dashboard updated.
• Ensure a continuous update of knowledge bases.
• Translate business documents in French English.

• New graduates/ freshers with customer-orientated mindset are welcome.
• Professional proficiency in French, both in writing and speaking, is mandatory.
• Proficiency in English.
• Demonstrated proficiency in Excel, including but not limited in Pivot Tables, Charts, Foundation Formulas, ...
• Experiences in any of the following areas is a plus:
  • Proficiency with MS Office, including 2019, Microsoft 365 and related communication tools.
  • Experienced with database management platforms.
  • Experienced with media tools (Illustrator, Photoshop, Camtasia, PowToon...).
  • Ability to use VB, VBA, and other programming languages.

Must have Skills

• Actively updates and researches information to anticipate and take proactive action.
• Be authentic, and willing to step out of your comfort zone continuously.
• Can-do attitude.
• Sense of communication.
• Responsibility and autonomy.
• Team and collaborative spirit.
• IT know-how and critical thinking.