User Support - Data Services (French Speaking)

Bouygues Construction Information Technologies Vietnam, a trusted digital partner supporting the competitiveness and transformation of the Bouygues Construction Group worldwide.

We are currently looking for a User Support to join our team in Vietnam. In this role, you will support our internal users with a focus on data services, dashboarding, and the usage of Microsoft 365 tools.Your key responsibilities will be:

• Develop and maintain VBA code based on business’s requirements.
• Data visualization & dashboarding: Work closely with end users to analyze requirements, clean data, create mockups, and build meaningful Power BI Dashboards.
• Support users in the effective use of the Microsoft 365 suite (Excel, SharePoint, Teams, etc.) through close collaboration with the internal support team.
• Analyze and resolve issues reported by users via the ticketing system; actively communicate to clarify needs and ensure effective problem-solving.
• Maintain up-to-date dashboards and reports in response to user or operational requirements.
• Proactively stay up to date and contribute to the knowledge base with practical documentation.

• Proficiency in VBA development and Power BI dashboard creation is essential.
• Professional working proficiency in French (speaking and writing) is required.
• Proficiency in English is a plus.
• Strong customer-oriented mindset and problem-solving skills.

Who You Are:

• Curious and proactive in seeking information and anticipating user needs.
• Willing to challenge your limits.
• Communicative, responsible, and autonomous in your work.
• A true team player with a collaborative spirit.
• Able to apply critical thinking and IT logic to resolve user issues.