Technical Support (IT/CS background - Training offered)

YOU WILL:

You will:

• Reviews issues and contacts customers to understand issues.

• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics.

• Proficient in English (4 skills) (Advanced level)

• Willing to work during Tet and holidays (with a salary up to four times the normal rate)

• IT background OR Experienced in Customer Service industry is a must

• Customer service mindset

• Willing to work rotating shifts: 9 hours within the time frame of 5:00 AM to 8:00 PM.