Technical Support

• Install PC, prepare IT stuff for newcomers, configure, support, and maintain software, hardware, networks, computers, servers, routers, and cablings.
• Provide support to users; work directly with them to resolve their problems related to any IT services.
• Establish accounts for new users and assist with password or login problems.
• Ensure optimal performance and high availability for all software, hardware, and networks.
• Troubleshoot and monitor networks, servers, and workstation computer software/hardware problems to maintain an efficient environment with minimal interruption to the operation.
• Troubleshooting network problems and outages; scheduling upgrades; collaborating with ISPs/partners on network optimization.
• Support the implementation of new solutions or applications.
• Perform role-based access control to ensure that only authorized users can access specific resources/information based on their responsibilities.
• Monitor and manage user’s network usage, protect users from unsafe, dangerous, illegal, and harmful websites or materials.
• Monitor the system daily and respond immediately to DB, POS hardware/software, Finance software, security, or usability concerns to partner or management.

• Male
• College/University Degree in IT.
• Experience at least 2 years in IT System Management and familiar with all IT things,
• Fresher will be also accepted with good technical skill and/or system certificates
• Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
• Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
• Knowledge of firewalls, load balancing, WAN technologies, software-defined/ virtualized networking, unified networking, multi-context networking devices and application delivery controllers.
• Strong customer facing experience.
• English Communication. Able to explain technical problems in a simple way.
• Team player, flexible attitude and reliable
• Certified application developer is a plus