Operation Management (Eroc Brand)

1. Market Development in Vietnam and Malaysia:

• Conduct research, analyze, and prepare reports on market demands, business trends, and customer behaviors in both countries.
• Develop market expansion plans, including:

- Strategies to approach potential customer groups.

- Building target customer lists and creating tailored engagement plans for each group.

• Represent the company in meetings with partners and clients in Vietnam and Malaysia.
• Participate in branding and implement marketing programs (offline and online) tailored to each market.

2. Team Management and Operations in Malaysia:

• Act as the main point of contact to supervise and support the existing team in Malaysia.
• Assign tasks, monitor progress, and evaluate team performance.
• Ensure all operations in Malaysia align with the company’s strategies and proceed on schedule.

3. Business Service Expansion and Optimization:

• Collaborate with departments to develop and launch new products/services.
• Assess the effectiveness of current services and propose upgrades or removal if unsuitable.
• Proactively seek strategic partnerships to enhance service value.

4. Business Operation and Management:

• Develop short-term and long-term business plans aligned with the company’s strategic goals.
• Manage budgets and optimize costs for business activities in both markets.
• Ensure compliance with legal regulations in Vietnam and Malaysia, as well as internal company policies.
• Propose measures to improve work processes and enhance operational efficiency.

• Bachelor’s degree, preferably in Business Administration, Economics, or related fields.
• At least 3–5 years of experience in operations management or business development, especially with international businesses or involving the Malaysian market.
• Fluent in English (listening, speaking, reading, and writing).
• Experience in managing remote teams and motivating staff.
• Strong communication and negotiation skills.
• Strategic thinking and the ability to work independently.
• Willingness to travel domestically and internationally (to Malaysia).
• Familiarity with culture, market, and business laws in Vietnam and Malaysia is a significant advantage.