Onsite Service Engineer

• Develop professionalism onsite service TMC operation at customer site in Hai Phong.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
• Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent
• Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
• Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.
• Update and report status of progression and KPIs directly to Onsite Service Leader / Service Manager.
• Maintain regular meetings with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.
• Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
• Support project with be assigned from Onsite Service Leader / Service Manager.
• Maintain global operation standard of TMC (Tool Management Center) system
• Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.

Experience requirements:

• 2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent
• High level of customer service through excellent interpersonal skills and professionalism
• Ability to troubleshoot, test, repair and service technical equipment
• Vietnamese speaking is a must and English literacy is preference
• Ability to work flexible shifts and to adapt to changing work schedules

Knowledge:

• Strong mechanical and electrical skills.
• Computer literate
• Preference of Good command of spoken and written English

Educational requirements:

• Diploma or higher Mechanical or Mechatronic or Electrical Engineering or related equivalent

Personality requirements:

• Service mind characteristic
• Leading and developing others
• Communication skills
• Problem solving
• Result orientation
• Teamwork

Behaviors:

• Customer oriented
• Well organized
• Sense of Urgency