Junior IT Technician

Job Description:

• Compiling a list of active vendors for the entire department's purchasing and support needs
• Monitoring the life cycle of help desk tickets in order to keep it at or below SLA, identifying unused or underutilized hardware for either replacement or retirement and removing/adding IT resources where possible
• Ensuring that there is a definitive standard for any and all DC computer hardware (PC, laptop, printer)
• Provide engineering design and support of our Cisco TCP/IP network Environment
• Participate in project implementation of TCP/IP, LAN, WAN and other networking projects
• Provide effective engineering by demonstrating ownership and accountability for all assigned tasks and projects
• Partner with Infrastructure Leads and third party service providers in the conception, evaluation, piloting, engineering and operational delivery of solutions for the organization
• Define, document and adhere to technical and operational standards
• Maintain detailed technical documentation

Job Requirement:

• Any combination of education and or experience within IT field or related courses;
• Working knowledge of computer hardware, software and network operations and capabilities;
• Ability to detect, analyze and resolve computer hardware, software and network problems in a timely manner;
• Ability to provide clear and useful instruction and training;
• Must have an understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations);
• Ability to work on flexible working schedules.