IT Support

Key Responsibilities

• Technical Support:

◦ Provide first-line support for desktops, laptops, printers, and mobile devices running Windows, macOS, and Linux.

◦ Resolve software issues (e.g., Microsoft Office, VPNs, collaboration tools like Meet or Slack).

◦ Diagnose and troubleshoot network connectivity problems (Wi-Fi, LAN, VPN).

• AI Integration:

◦ Collaborate with the IT team to implement AI-driven solutions, such as chatbots for user support, predictive maintenance for hardware, or automated ticketing systems.

◦ Experiment with AI tools (e.g., natural language processing, machine learning APIs) to streamline IT workflows.

• System Administration:

◦ Assist in managing user accounts via Active Directory or cloud platforms (e.g., Google Workspace).

◦ Perform basic server maintenance tasks (e.g., updates, backups) under supervision.

• Documentation & Training:

◦ Create and update knowledge base articles, leveraging AI to generate user-friendly guides.

◦ Train staff on new tools and technologies, with a focus on AI-enhanced features.

• Innovation:

◦ Propose creative solutions to improve IT processes, drawing on your AI knowledge.

◦ Stay updated on emerging tech trends to keep our systems ahead of the curve.

● Education:

○ Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field (recent graduates encouraged to apply!).

○ Alternatively, equivalent self-taught experience or certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Azure Fundamentals).

○ Must have good English communication skills

● Experience:

○ 0-2 years of IT support experience (internships, personal projects, or part-time roles count!).

○ Hands-on familiarity with AI concepts (e.g., machine learning, NLP) through coursework, projects, or tools like ChatGPT APIs is a big plus.

● Technical Skills:

○ Proficiency with Windows 10/11, macOS, and basic Linux commands.

○ Understanding of networking basics (TCP/IP, DNS, DHCP).

○ Experience with troubleshooting hardware (PCs, printers) and software.

○ Bonus: Coding skills (e.g., Python, PowerShell) for automation or AI experimentation.

● Soft Skills:

○ Strong problem-solving mindset and a curiosity to learn.

○ Excellent communication skills to assist users of all tech levels.

○ Team player with a proactive, can-do attitude.