IT Operation Officer

Key Accountabilities:

• Execute IT setup for new stores, including POS system, Wi-Fi, cameras, printers, and network infrastructure.
• Provide online and onsite IT support for store operations within assigned areas.
• Handle support tickets in the system, ensuring resolution within SLA standards.
• Troubleshoot and repair hardware devices (e.g., cameras, POS, printers, network equipment).
• Conduct regular inspections and preventive maintenance of IT equipment as per plan.
• Prepare reports on incidents, resolutions, and overall equipment condition for management review.
• Perform on-site analysis, diagnosis, and resolution of complex hardware problems for variety of end users, and recommend and implement corrective solutions, including off- site repair as needed.
• Perform other tasks as assigned.

Education:

• College diploma or university degree in the field of computer science and/or 1+ year’s equivalent work experience.
• CCNA certification preferred.

Experience:

• 01+ year of experience in IT support/helpdesk; experience in a retail chain/store environment is an advantage.
• Knowledge of POS systems, networking, and IT hardware (printers, routers, cameras, etc.) is preferred.
• Able to read and understand technical manuals, procedural documentation, and Training guides.
• Ability to research into hardware products and I.T issues as required.

Work related skills:

• Good communication and coordination skills with cross-functional teams and store staff.
• Hardworking, detail-oriented, responsible, and honest.
• Strong problem-solving skills, with a customer-oriented mindset.
• Ability to work independently in field environments.

Other special requirements (if any):

• Ability to work on weekends and public holidays when required.
• Ability to work under pressure at times, with an enthusiastic attitude!