IT Local Support

JOB SUMMARY

Provide IT services and support daily administration tasks as business requirements from Unicity MKT Viet Nam & Unicity Labs Viet Nam.

DETAILS OF RESPONSIBILITIES & TASKS

- Setup/reinstall PCs/laptops, printer, network equipment both HN and HCM office.

- Provide end-user support on Desktop systems, networks, hardware/software setups and troubleshooting.

- Support end users for all IT issues: PC hardware, install software, printers, fax, telephone, network, projector…

- Respond to telephone / email / instant messenger enquiries from internal users on technical support, troubleshooting and resolution.

- Monitor network, operation system, VOIP system and surveillance to ensure the stability of service.

- Perform regular data backup and server administration.

- Maintain IT Inventory and proper record.

- Assist in projects as assigned by Manager.

- Maintain Finger scan, queue system, sound system, monitor CCTV and Server backup

- Manage Active directory/email account.

- Setup and manage meeting room and conference room devices: Projector and sound system/

- Monitoring and managing all IT devices in Ha Noi/HCM office

- Provide remote support to users from other countries as requested.

- Other requirements as actual business requirements from Unicity.

o Graduated from High Diploma or above in Information Technology, or related discipline.

o Ability to speak/read/understand English technical documents in order to acquire, develop knowledge in the process of IT training.

o Knowledge of setup and configuration network router/firewall, switch, IP phones/ WIFI access point.

o Knowledge in computer hardware and software including TCP/IP, Network Infrastructure, Windows Desktop, MS Office, Outlook or experience of IT help desk.

o Self-study and Self-learning on new technology and willing to improve on technical skills

o Good problem solving, analytical and evaluative skills.

o Independent, proactive and positive attitude. Excellent customer service oriented mindset and able to work under pressure. Good team player with regional mindset.