IT Helpdesk Intern (Hanoi Office)

Duties and Responsibilities

• Provide technical support to end-users via phone, email, or in-person.

• Diagnose and resolve hardware and software issues.

• Provide guidance on software usage to end-users.

• Assist with the setup and configuration of computers and peripherals.

• Follow established procedures for issue escalation.

• Respond to help desk tickets and service requests.

• Document support interactions, troubleshooting steps, and resolutions.

• Install, upgrade, and configure software applications.

• Maintain an inventory of hardware assets.

• Assist with user onboarding and offboarding processes.

• Ensure compliance with security policies.

• Collaborate with IT administrators for complex problems.

• Report and address security incidents or vulnerabilities.

• Other duties as assigned.

Required Qualifications/skills

• Education: A degree in Information Technology or a related field is preferred.

• Technical Skills: Proficiency in Windows, and Basic knowledge of hardware and OSI model, network protocols

• Soft Skills: Good interpersonal and communication skills.

Desired competencies:

• Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role;

• Adaptability: Shows agility and easily adjusts to changing work situations; and

• Ownership: Takes responsibility for own actions and learns from experience.