Customer Success Rep - Remote (Part-Time Night Shift)

About Reclub

Reclub is a social sports platform designed to connect sports enthusiasts and

simplify the way people join, organize and discover recreational sports.

Community is the heart of our mission. We believe that by empowering local

sports communities, we can build organic engagement at a global scale.

About this role

We are looking for a proactive and empathetic Customer Success Rep (CS) to

provide support to our users and ensure a seamless experience. This role is

essential to helping club organizers and players get the most value out of

Reclub, while having a positive perception of Reclub, even when facing issues.

Key responsibilities

● Respond to user inquiries via Reclub in-app chat, social media and email

● Assist with troubleshooting and provide guidance on how to debug issues.

● Educate users on platform features and best practices.

● Document user feedback and collaborate with internal teams

● Ensure a timely responsive and positive customer experience.

Job requirements

This role requires familiarity with supporting customers digitally and the pr

Working hours:

- Monday to Friday, from 6:00 PM to 12:00 midnight

*Salary: 75,000 VND/hour