Customer Success Officer (Cso)

Purpose - What we are looking forWe are looking for an outgoing abbeY staff to join abbeY team in fulfilling the service to our company in a swift, proficient, and friendly manner; and assisting (and reporting to) Founder and be able to work at night shift (to help team Brazil and Mexico)abbeY Responsibilities:Manage email of: Yedda AI, Yedda Blue, MicrosoftSend VPN user accountTracking information of active or inactive clientCreate some guidelines for new things and translate them into EnglishUpdate appsheet/ YEDDA DRIVESet/ update meeting for Roi and send meeting detail to attendeesDo onboarding/ offboarding process: NDA, collect personal information, test, training plan, announcement form ...E-sign document to Roi/ Client/ Staff...Provide material like presentation, report, document... to requesterPrepare flower on Friday (bi-weekly)Prepare gifts for staff and BU on special occasions: Tet, Valentine, Women day, Birthday...Order water bottle, stationary, sanitary...Willing to work at night shift (for Brazil and Mexico team) Receive and answer request from staff and BUDo POC (Proof of Concept)Office support: flight ticket, hotel booking, receive and send documents ...Update template: Legal, Contract, Package, Guideline...Give user access to partner and newcomerPrepare party for special occasionsUpdate abbeY record file/ Office member fileUpdate the latest PRESENTATION file from CSOs if anyAsk for BU to approve these blurred videos so they can be sharedAsk CSOs to share impact videos from monthly reports (3 videos per report)Track newcomer onboarding/ training planWork closely with RoiOther duties as assigned from time to time

Yêu cầu ứng viên
Bachelor's degree in Business, Marketing, Finance, or suitable equivalentInterest and ability in data analysis and data trackingCreative, confident, enthusiastic, and willing to assist othersBe a team player Proficiency with MS Office (Especially Excel / Word / PPT)Outstanding communication skills, both verbal and written in both English and Vietnamese