Apple IT Technical Staff - Apple Premium Business Partner

Apple Business Manager (ABM) and Apple School Manager (ASM) Management: Assist clients with the setup, configuration, and management of their ABM and ASM portals.Enroll devices into ABM/ASM using various methods (e.g., reseller integration, manual enrollment).Configure and manage Managed Apple IDs, roles, and privileges within ABM/ASM.Integrate ABM/ASM with MDM solutions for streamlined device deployment and management.Manage Volume Purchase Program (VPP) for app and book distribution through ABM/ASM.Troubleshoot issues related to ABM/ASM enrollment, device assignment, and content distribution.Mobile Device Management (MDM) Solution Deployment and Management: Assess client needs and recommend appropriate MDM solutions for managing their Apple device fleet (e.g., Jamf, Addigy, Scalefusion, ManageEngine).Deploy and configure MDM solutions, including server setup, integration with ABM/ASM, and enrollment profiles.Develop and implement configuration profiles and policies within the MDM to manage device settings, security configurations, and application deployment.Manage device inventory, perform remote actions (e.g., lock, wipe, restart), and ensure device compliance with organizational policies.Troubleshoot MDM-related issues and provide technical support to clients.IT Security Implementation and Management for Apple Devices: Suggest security best practices for macOS, iOS, and iPadOS devices in business environments.Manage app security, including reviewing app permissions and implementing App Tracking Transparency.Stay up-to-date on the latest Apple security updates and advise clients on necessary actions.Deployment and Configuration of Apple Hardware and Software: Assist with the deployment of new Apple devices (Mac, iPad, iPhone) for business users.Configure macOS and iOS settings according to client requirements and best practices.Install and configure business applications on Apple devices.Troubleshoot hardware and software issues related to Apple products.Technical Support and Consultation: Provide base-level technical support to business clients via phone, email, or on-site visits.Diagnose and resolve complex technical issues related to Apple devices, ABM/ASM, MDM, and IT security.Stay informed about the latest Apple technologies and solutions relevant to business environments.

Proven experience in deploying and managing Apple devices in a business environment.Strong understanding of Apple Business Manager (ABM) and Apple School Manager (ASM) functionalities and best practices.Hands-on experience with deploying and managing one or more leading MDM solutions (e.g., Jamf Pro/Now, VMware Workspace ONE, Microsoft Intune).Solid knowledge of IT security principles and best practices for macOS, iOS, and iPadOS.Excellent troubleshooting and problem-solving skills.Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Training, present skill, event & on-site depending on requirement.English fluently