Investigations Officer

Principal Accountabilities:

Impact on the Business

Coordinate the information gathering and sharing with industry investigators and law enforcement officials to develop cases to prosecute alleged suspects and recovery of fraud losses.

Design and implement a training program to develop new and incumbent employees in the detection, prevention and investigation of fraudulent activity. Create and implement departmental policies and procedures, including ensuring that incidents are processed in an accurate and timely manner to meet compliance and regulatory guidelines.

Fraud Prevention and awareness training.

Fraud reporting requirements to Group/ regional offices

Customer / Stakeholders

Ensure that the high level of customer service is maintained when interacting with the customers.

Resolved escalated issues for customers or other HSBC departments using investigative skills to research and provide quick resolution.

Liaison with law enforcement agencies and other government, banking and security contacts

Leadership and Teamwork

Support Line Manager design/deliver fraud awareness/fraud detection training slides

Coordinate with other team members to ensure that the daily tasks are completed in a timely and accurately manner.

Other duties or responsibilities may be assigned by Line Manager

Operational Effectiveness and Control

Monitor thorough completion, account investigation by staff and provides constructive feedback to include performance improvement if applicable

Comply with the requirement of internal policies/ procedures and regulatory.

Monitor key department indicators (qualities, prevention, detection, fraud setup, recovery) and makes recommendations on areas of opportunity.

Perform complex and special projects independently.

Coordinate information gathering and sharing with other Fraud units to improve processes and fraud prevention

Qualifications

Bachelor degree with 2 years experiences in banking industry.

Have a sense of fraud and familiar with all kind of fraud, keep abreast with fraud trends to adjust or appropriately change the rules to detect fraud or prevent fraud loss.

Flexible, customer centric and team working, patient & empathy.

Ability to work in a high-volume, fast paced environment is required.

Proficiency with personal computers and basic software packages and specialized applications.

Excellent communication and presentation skills.

A knowledge expert who has the ability to teach/mentor others