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Tư Vấn Du Lịch (Travel Consultant)

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    Việc làm tương tự

    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân viên/Chuyên viên

    Ngày đăng tuyển

    12/12/2018

    Yêu cầu bằng cấp (tối thiểu)

    Trung cấp - Nghề

    Yêu cầu kinh nghiệm

    1 - 2 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    ⇒ 70 - 72 Ba Trieu, Hoan Kiem Dist, Ha Noi

    ⇒ Buffalo Tours Travel Agency in Ho Chi Minh city Level 8, 157 Pasteur Street, District 03 Ho Chi Minh City

    Việc làm Hà Nội Việc làm Hồ Chí Minh

    Mô tả công việc

    To provide a high level of customer service and increase sales at POS
    Work in a retailed Point of Sales (POS) and to sell travel related services to direct clients in person, by email or telephone or online. Provide an excellent quality of service to attract and retain customers. 

    ** Achieve monthly & annual sales turnover
    • Assist clients in finding travel package deals for their needs, included but not limited to land services, accommodation, transfers, air travel, rail tickets, car rentals, travel insurance.
    • Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard. 
    • Ensure a minimum of 50% of all enquiries are converted into bookings by quick, detailed and accurate response to enquiries. 
    • Focus on up-selling to increase revenue
    • Record all enquiries and bookings

    ** Customer Service
    • Secure new client sales and retention through high level of customer service
    • Maintain the level of customer service consistent with the positioning of Vietnam In-destination Sales
    • Stay educated on domestic tourism information
    • Provide alternatives for customer travel
    • Inform clearly all customers of terms, conditions and cancellation policy for each booking
    • Handle customer complaints with diplomacy and refer to the Manager whenever necessary
    • Maintain an excellent personal professional presentation: uniform, air tied, light make up.
    ** Office administration
    • Carry out tasks as delegated by Manager – Housekeeping, cleaning, cash handling, computer systems maintenance, ordering suppliers, paying accounts, monitor functioning of equipment and report issues immediately.

    ** Operations
    • Book hotels, visas and flights linked to the current booking and ensure all other services are confirmed. 
    • Make all reservations using the BRS

    ** Accounting
    • Check daily amount of cash and credit card payments and report to Direct Sales Manager and accountant

    Yêu cầu công việc

    * Knowledge
    - Graduate
    - 1-year of working at direct sales position is a plus
    - Travel industry course and/or experience within travel industry 
    - Fluent in English, Microsoft office, computer skills

    * Skills
    - Outstanding sales skill, organizational skill
    - Quick learner and takes initiative 
    - Excellent communication and writing skills
    - Excellent interpersonal skills across a variety of cultures 
    - High standards of customer service, high attention to details
    - Able to work under pressure and juggle multiple tasks
    - Flexible and able to work with uncertainties and changing priorities
    - Effective negotiation skill
    - Able to problem solve and make decisions consulting others as required 
    - Able to work independently and with a team 

    * Attitude
    - Motivation/ Creative/ Proactive 
    - Passion for travel BT style
    - Willingness to travel to trade shows and business trips when required
    - Able to work flexibly including outside office hours when required

    Quyền lợi được hưởng

    Attractive salary and bonus
     
    Social insurance, health insurance, unemployment insurance according to Labor Laws
     
    Professional, dynamic working environment
    Công ty TNHH MTV Buffalo Tours Việt Nam
    Mời bạn đến làm việc ở

    Công ty TNHH MTV Buffalo Tours Việt Nam

    Du lịch

    Level 10, Viet Bank building 70-72 Ba Trieu Street Hoan Kiem District, Hanoi

    >500 nhân viên

    Buffalo Tours is a leading inbound tour operator and destination management company in Asia, hosting hundreds of thousands of journeys annually. We operate in 11 destinations throu... [Xem thêm]

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    Tạo CV / Resume