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Trợ Lý Quản Lý Dịch Vụ Thành Viên (Assistant Member Service Manager)

  • Thời hạn Đã hết hạn
  • Mức lương 16 - 18 triệu VNĐ
  • Ứng tuyển ngay
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    Việc làm tương tự

    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân viên/Chuyên viên

    Ngày đăng tuyển

    22/11/2018

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    5 - 7 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    Mô tả công việc

    FUNCTIONAL OBJECTIVE: Achieve 5 star rating in customer care and facilities management while assisting to maintain cost efficiencies for operational budgets. Actively participate in staff retention and development. Achieve Company profit targets through innovative retail products and services.
    WORKING LOCATION: HANOI.
    REPORTS TO: Member Service Manager/District Member Service Manager
    KEY RESPONSIBILITIES:

    Team Development
    - Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff
    - Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis
    - Achieve minimal staffing targets and staff retention while maximizing productivity
    - Propose and contribute ideas to staff development program at all times
    - Ensure team has active involvement in Daily Staff Line-up Program
    Customer Service
    - Drive customer service training and procedures, audit on a consistent basis
    - Manage high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner
    - Spend a minimum of 2 hours at Reception Desk during peak hours - interact with members and guests; observe staff interaction
    - Achieve Club efficiencies by proposing Policy and Procedural improvement
    - Ensure procedures and systems are practiced within the scope/requirement of the Company
    - Plan and execute Member Retention programs – eg Happiness Fund management
    Facilities Management
    - Maintain 5 star standard facilities through auditing, feedback and reporting.
    - Ensure Daily Club Audits are conducted and filed accordingly
    - Direct and train in-house and vendor supplied cleaners
    - Ensure maintenance checks are conducted and issues handled in a timely manner
    - Ensure safety of staff and members are in order at all times - train and prepare for incidents, injuries
    - Conduct and report stock take of supplies and products
    Agreement Management
    - Ensure Marketing promotions are accurate and adhered to as per Company policies and standards
    - Manage, train and audit staff and system to ensure 100% accuracy
    - Manage and report all payment methods and discrepancies
    - Ensure Agreement policies and procedures are adhered to at all times, report missing agreements to relevant departments
    Cost and Budgetary Management
    - Assist to source and compare vendors and manage purchase ordering processes and controls
    - Discuss budgetary needs with Manager for more efficient control
    - Propose and initiate ideas to do more with less – without lowering service standards

    Yêu cầu công việc

    - Bachelors degree in hospitality is an advantage.

    - 5-7 years in customer service, operations experience in a service oriented industry

    - Capilities to work under pressure, to solve complaints from customers.
    - English speaking is essential
    - Good communication, good looking

    Quyền lợi được hưởng

    - Having chances to get attractive company bonus every month/year

    - Company trip once a year + Joining party

    - Salary and position is reviewed 1 time a year

    - Bonus by individual ability and company’s performance.

    - Social insurance, health insurance, unemployment insurance and other benefits

    - Dynamic and sociable working environment.

    Làm đẹp/Thể lực/Spa

    LandMark81, Bình Thạnh, Hồ Chí Minh

    200-500 nhân viên

    Công ty thể dục thể hình quốc tế đầu tiên và lớn nhất tại Việt Nam
    "CHÚNG TÔI MUỐN CHỨNG MINH RẰNG ĐỂ CÓ ĐƯƠC CUỘC SỐNG TỐT VÀ LÀNH MẠNH HƠN, BẠN KHÔNG NHẤT THIẾT PHẢI TUÂN THEO KỶ... [Xem thêm]

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    Tạo CV / Resume