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Trợ Lý Quản Lý Đặt Phòng (Assistant Reservations Manager)

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    19/12/2019

    Yêu cầu bằng cấp (tối thiểu)

    Trung học phổ thông

    Yêu cầu kinh nghiệm

    3 - 5 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    ⇒ mũi Ông Đội Thành phố Phú Quốc, tỉnh Kiên Giang

    Việc làm Kiên Giang Việc làm Thành phố Phú Quốc

    Mô tả công việc

    - Coordinate with Sales to have hotel’s information loaded & updated on all website engines.

    - Enquire and get the correct information regarding the exact details of the reservations. Takes note of special requests on the reservations form, such as VIP, extra bed,

    baby-cot, complimentary amenities etc.

    - File reservations forms according to arrival dates.

    - Acquaint yourself with the regular callers and acknowledges them by name, learn and use telephone courtesies.

    - Politely turn down request for reservations on ‘close-out’ dates and offer assistance to book them to another hotel, especially in the case of a regular customer.

    - Acquaint yourself of the availability of rooms for sale and the availability of comments.

    - Ensures all work areas are clean, tidy and in order.

    - Attends daily briefings and participates in a positive manner.

    Miscellaneous

    - Reinforce the hotel culture & spirit through teamwork and flexibility consistent with the Staff

    Handbook.

    - Ensure that personal grooming and hygiene standards are met as specified in the Staff

    Handbook.

    - Be aware of his/her work schedule and always gives adequate notice, should circumstance prevent him/her form adhering to that schedule.

    - At all times, maintain the privacy of hotel information.

    - Have a full understanding of the hotel’s policies and procedures, Occupational Health & Safety issues, Fire Emergency procedure and other policies that may be issued.

    - Attend formal training courses and on-the- job training sessions conducted by the department and the hotel.

    - Maintain a favorable working relationship with all company employees to in turn promote a cooperative and harmonious working environment.

    - Handle any guest complaints effectively and diplomatically to ensure the ultimate satisfaction of guests.

    - To ensure you consistently present yourself in a manner which makes a clear statement of professionalism, maintaining a sense of self pride which is reflected in both

    your appearance and your performance.

    - Perform all duties and responsibility in a timely and efficient manner in accordance with established company policies to achieve overall objectives of Reservations Clerk.

    - At all times, project a favorable image of Saigon Prince Hotel to enhance public recognition and acceptance of all its areas of endeavor.

    - Assist the Front Office Manager in the implementation of any programme for the further development of the hotel.

    - Upload price, allotment, package promotion in all web-booking engine make report of production.

    - Monitor and control the web-booking engine to ensure it is in operation and maximize the sales on this channel.

    - Deal with booker about booking for group or series, cut off date, do confirmation and chase rooming list.

    - List and monitor loaded group or series and make report of materialization.

    - To respond to change in the departmental function as dictated by the industry, company or hotel.

    - Be employed by The Sales & Marketing Department and as such may be assigned to any area that the management seems suitable and necessary.

    Yêu cầu công việc

    Good healthy, neat appearance, good communication skills.

    Minimum 3 years’ experience in the hospitality industry preferred

    Quyền lợi được hưởng

    - Dynamic, professional & open minded working environment.

    - Joining training courses according standard of AccorHotels.

    - Good salary, benefits and bonus.

    - Have annual physical examination.

    - Supporting shift meals at staff canteen

    Khách sạn

    Mũi Ông Đội, thị trấn An Thới, huyện Phú Quốc, Kiên Giang

    Với vẻ đẹp say đắm, huyền diệu như thiên đường. Môi trường thiên nhiên của hòn đảo, cùng với những biệt thự có bể bơi riêng biệt và được thiết kế sang trọng từ 2 đến 6 phòng ngủ... [Xem thêm]

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    Tạo CV / Resume