Member Relations Coordinator

  • Mức lương: Thỏa thuận

  • Thời hạn: Đã hết hạn

Ứng tuyển qua APP

FUNCTIONAL BUSINESS OBJECTIVEs (FBOs) KEY RESPONSIBILITIES & CRITICAL DRIVERS

Địa điểm làm việc:

5 Nguyen Tat Thanh, Dist 4 - (Hồ Chí Minh)

Ngành nghề:

Yêu cầu về bằng cấp (tối thiểu):

Đại Học

Tính chất công việc:

Toàn thời gian

Yêu cầu kinh nghiệm:

1 - 2 năm

Mô tả công việc:

FUNCTIONAL BUSINESS OBJECTIVEs (FBOs): 
Process member requests internally under company policy and improve customer service by

  • Ensuring all CSRs in-policy to be processed timely and accurately
  • Providing quick support for the team in recording, updating and adjusting information on the system

REPORTS TO: Country Member Relations Manager

KEY RESPONSIBILITIES & CRITICAL DRIVERS
70% CSR In-policy processing

  • Review, audit and process all members’ in-policy requests identified from Customer Service Request (CSR) in a professional and effective manner.
  • Consult with Assistant Member Relations Manager to determine the best solution for complex updates or adjustments.

10% Customer Service

  • Deliver timely solutions to members simple requests
  • Ensure related departments receive accurate, consistent and timely response for updating and adjusting information on the system.

20% Tracking and Reporting

  • Follow up with MS team for fully understanding and accuracy in the CSR in-policy record file as per requested by Assistant Member Relations Manager
  • Supervise the input and handle CSR in-policy data for reports of clubs in charge
  • Respond to questions/feedbacks from related Departments regarding CSRs in-policy requests

Yêu cầu công việc:

  • College degree above
  • At least 1 year Compliance/ Administrative experience 
  • Computer proficiency with Microsoft Office Suite including Word, Excel, Outlook 
  • Fair English communication
  • Accounting background an advantage
  • Proficient data entry skills
  • Ability to pay attention to details 
  • Willing to learn new things

Quyền lợi được hưởng:

- Having chances to get attractive company bonus every month/year

- Company trip once a year + Joining party

- Salary and position is reviewed 1 time a year

- Bonus by individual ability and company’s performance.

- Social insurance, health insurance, unemployment insurance and other benefits

- Dynamic and sociable working environment.

 

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