Member Relations Coordinator

  • Mức lương: Thỏa thuận

  • Thời hạn: Đã hết hạn

Ứng tuyển qua APP

FUNCTIONAL BUSINESS OBJECTIVEs (FBOs) KEY RESPONSIBILITIES & CRITICAL DRIVERS

Địa điểm làm việc:

5 Nguyen Tat Thanh, Dist 4 - ( Hồ Chí Minh)

Ngành nghề:

Yêu cầu về bằng cấp (tối thiểu):

Đại Học

Tính chất công việc:

Toàn thời gian

Yêu cầu kinh nghiệm:

1 - 2 năm

Mô tả công việc:

FUNCTIONAL BUSINESS OBJECTIVEs (FBOs): 
Process member requests internally under company policy and improve customer service by

  • Ensuring all CSRs in-policy to be processed timely and accurately
  • Providing quick support for the team in recording, updating and adjusting information on the system

REPORTS TO: Country Member Relations Manager

KEY RESPONSIBILITIES & CRITICAL DRIVERS
70% CSR In-policy processing

  • Review, audit and process all members’ in-policy requests identified from Customer Service Request (CSR) in a professional and effective manner.
  • Consult with Assistant Member Relations Manager to determine the best solution for complex updates or adjustments.

10% Customer Service

  • Deliver timely solutions to members simple requests
  • Ensure related departments receive accurate, consistent and timely response for updating and adjusting information on the system.

20% Tracking and Reporting

  • Follow up with MS team for fully understanding and accuracy in the CSR in-policy record file as per requested by Assistant Member Relations Manager
  • Supervise the input and handle CSR in-policy data for reports of clubs in charge
  • Respond to questions/feedbacks from related Departments regarding CSRs in-policy requests

Yêu cầu công việc:

  • College degree above
  • At least 1 year Compliance/ Administrative experience 
  • Computer proficiency with Microsoft Office Suite including Word, Excel, Outlook 
  • Fair English communication
  • Accounting background an advantage
  • Proficient data entry skills
  • Ability to pay attention to details 
  • Willing to learn new things

Quyền lợi được hưởng:

- Having chances to get attractive company bonus every month/year

- Company trip once a year + Joining party

- Salary and position is reviewed 1 time a year

- Bonus by individual ability and company’s performance.

- Social insurance, health insurance, unemployment insurance and other benefits

- Dynamic and sociable working environment.

 

California Management Group

>500 nhân viên

07 Nguyen Tat Thanh Street, Ward 12, District 4. HCM City

Tập đoàn Quản lý California là sự phát triển vượt bậc của nhiều năm kinh nghiệm sáng tạo và có thành tích hoạt động kinh doanh tốt tại 7 quốc gia ở Châu Á. Trong năm 2007, California Fitness... Xem thêm

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