Telesales Manager

Job Purpose:
- Manage the daily operation of Telesales to meet sales KPI targets and in line with the Company’s objectives and strategies
- Manage teams of Sales and Sales support to meet targets and quality
- Drive the Telesales team to meet indicators: Approve rate, Average order value, Delivery rate, and daily/weekly/monthly revenue

Duties/Responsibilities:
- Create procedures/policies for the sales team to ensure target achievement
- Set KPIs for the team to reach the targets
- Create appropriate call scripts/sales promotions to attract customers to selling
- Analyze sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction
- Monitor random calls to improve quality, minimize errors, and track operation performance
- Ensure all relevant communications and data are updated and recorded
- Review the performance of staff, identifying coaching needs, and planning coaching sessions
- Handl the most complex customer complaints or inquiries
- Support subordinates to solve difficult issues and give suitable direction
- Propose staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff
- Evaluate staff on KPIs
- Prepare reports on sales daily
- Motivate and retaining staff
- Lead, management, and capacity management to meet KPI’s target
- Build up the Sales team

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Working time: Monday - Friday, 9AM - 6PM

- At least 2 years of Telesales management experience (team size at least 100 HCs)
- Good communication in English
- Negotiation, presentation, and communication skills
- Fast action, dynamic & professional manners
- Strong leadership skills
- Motivation and Coaching skills
- Analysis skill
- Pressure management
- Time management
- Be familiar with the start-up environment and good reporting skills are preferred