Team Leader (Call Center)
- Hết hạn trong 10 ngày nữa
- Mức lương 12 - 18 triệu VNĐ
Mô tả công việc
Scope of job:
To lead an in-bound team up to 24 CS agents (Tier 1) to deliver supports related to Accommodation and Flights products. The role requires candidates to be able to fulfill and commit to below Responsibilities tied with Requirements.
Yêu cầu công việc
- At least 1 year-experience in leading an in-bound team in Call Center environment
- Strong determination of KPI achievement.
- Proved ability to do staffing and scheduling
- Ability to effectively manage cross-functional projects.
- High acceptance of shift-based schedule
- Strong customer-service-oriented mind-set to set tone for team members
- Ability to do multitasks and highly adapt to constantly changing environment
- Excellent oral, written and interpersonal communication skill
- Vietnamese as native communicator and good English proficiency is required
- Ability to solve problems quickly and independently while working in a fast-paced environment
- Ability to provide quick solutions for operational issues
- Intermediate to advanced reporting skills
- Moderate ability to identify and analyze data for trends and forecast
- Experience in providing performance feedback
- Above average time management
- Minimum of a bachelor degree in relevant field.
- Disciplined and high motivated to motivate and encourage team for improvement.
Quyền lợi được hưởng
● Shifting mode, 6 working days/ week, 26 days/month
● Salary: Negotiable.
● Bonus: twice a year
● Salary review: once a year
● Company trip, Health checking yearly.