Service Desk Engineer

  • Mức lương: Thỏa thuận

  • Hết hạn trong: 37 ngày nữa

Ứng tuyển qua APP

Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system; Troubleshoot hardware, software and network related issues; Provide restorative or maintenance actions to resolve end-user issues;

Địa điểm làm việc:

Hà Nội , Quận Cầu Giấy - ( Hà Nội)

Ngành nghề:

Yêu cầu về bằng cấp (tối thiểu):

Đại Học

Tính chất công việc:

Toàn thời gian

Yêu cầu kinh nghiệm:

2 - 5 năm

Mô tả công việc:

- Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
- Troubleshoot hardware, software and network related issues;
- Provide restorative or maintenance actions to resolve end-user issues;
- Assist with defining and documenting knowledge base articles;
- Assist with special project work as needed;
- Escalate problems to the next level of support when necessary;
- Consistently meet or exceed requirement performance criteria.

Yêu cầu công việc:

- Basic IT knowledge in:
- OS: Windows 2000/XP/Seven/8/10, Windows 2003/2008/2016 Server (ActiveDirectory). 
* Knowledge of: Linux/Unix;
* Represents an advantage:
- Networking: OSI, TCP/IP, Ethernet/Fast Ethernet, Routing, Wireless LAN, VLAN, VPN;
- Protocols: DHCP, DNS, LDAP, SNMP, SMTP, POP3, IMAP;
– Security: Antivirus, Firewall, IPSec, LAN & WLAN Security;
- Excellent troubleshooting capability;
- Previous successful customer service experience is considered an advantage;
- Sound judgment and decision making skills;
- Strong analytical, technical, problem solving and organizational skills;
- Process and procedure oriented;
- Strong written and oral communication skills;
- Team player, self-motivated, organized, detail oriented and able to handle changing priorities;
- Able to communicate problems/issues to customers in a non-technical manner;
- Proficiency in English languages; French language proficiency is a plus.

Quyền lợi được hưởng:

- Develop career within an international group;
- Opportunities to train and work in Europe & some countries in Asia;
- Interesting salary and bonus (including annual bonus + Tet bonus);
- Social/Medical Insurance following Vietnamese Laws;
- Private Personal Health Insurance every year;
- Free foreign languages courses (English and French) at Company;
- Team building: quarterly;
- Activities: Events, party, Football club, game club, ping pong club…;
- Tea & Coffee: Private & all day;
- Working days: From Monday – Friday (8h/day).

Công ty TNHH Pentalog Việt Nam

50-100 nhân viên

Tầng 2, tòa nhà Intracom, Phường Dịch Vọng Hậu, quận Cầu Giấy, Hà Nội

Pentalog được thành lập năm 1993 hoạt động trong lĩnh vực dịch vụ tin học, Pentalog là doanh nghiệp hàng đầu về gia công phần mềm offshore ở châu Âu với tổng số cộng tác viên lên tới 800 ngư... Xem thêm

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