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Server Casual - Nhân Viên Phục Vụ Thời Vụ (6 Tháng)

Capella Hanoi Hotel Capella Hanoi Hotel
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  • Mức lương Thỏa thuận
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    Việc làm Server Casual - Nhân Viên Phục Vụ Thời Vụ (6 Tháng) đã tạm dừng.
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    Tính chất công việc

    Full-time

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    Vị trí/chức vụ

    Nhân viên/Chuyên viên

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    Yêu cầu bằng cấp (tối thiểu)

    Trung cấp - Nghề

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    Yêu cầu kinh nghiệm

    Không yêu cầu

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    Ngày đăng tuyển

    06/11/2024

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    Yêu cầu giới tính

    N/A

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    Địa điểm làm việc

    Mô tả công việc

    • Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
    • Anticipate guests' service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences.
    • Communicate and Coordinate with the Chefs regarding length of wait food, orders and special requests.
    • Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
    • Assist other colleagues to ensure proper coverage and prompt guest service.
    • Answering phone calls, taking reservations and perform other administrative duties as assigned.
    • Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.
    • Address guests' service needs in a professional, positive, and timely manner.
    • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them when known.
    • Engage guests in meaningful conversation regarding their stay, property services, and area attractions/offerings. Collect guest preferences and record it under the appropriate system for effective sharing with all colleagues
    • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
    • Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
    • Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
    • Effectively communicate and coordinate food delivery with Runner to deliver highest level of dining comfort and experience.
    • Report all equipment problems and maintenance issues to Captains / Manager.
    • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by Management.
    • Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.

    Yêu cầu công việc

    Work Experience
    • Experiences in similar role at luxury hotels/resorts

    Technical Skills

    • Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relation.
    • Good English skills

    Quyền lợi được hưởng

    • Competitive salary
    • Participate in regular team-building activities.
    • Develop a career in a dynamic, professional international work environment with opportunities for advancement to a full-time position.

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