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Senior IT Support

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    Việc làm Senior IT Support đã tạm dừng.
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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    01/12/2022

    Yêu cầu bằng cấp (tối thiểu)

    Trung cấp - Nghề

    Yêu cầu kinh nghiệm

    Không yêu cầu

    Địa điểm làm việc

    ⇒ 643 Phạm Văn Đồng, Cổ Nhuế 1, Từ Liêm, Hà Nội, Việt Nam

    Việc làm Hà Nội

    Mô tả công việc

    - Overall administration and technical support of day-to-day onsite laptop/desktop service operations, either via face to face, telephone or via remote connection tools.
    - Communicate effectively with end-users and team members on Incidents raised. Efficiently resolve user incidents/requests, maintaining personal Remedy call queue at all times, ensuring tickets are processed in accordance with HCL procedures in order to meet set SLA's.
    - Manage the complete life-cycle of laptop/desktop environment from procurement, on-going support to decommissioning.
    - Support of laptop/desktop hardware (break fix), software (Microsoft technologies such as SCCM and OS), Symantec AV, managing peripherals, maintaining & administering all loan equipment.
    - Key part of the role is imaging of laptops, support standard build updates and conducting physical IT asset management and keeping the IT inventory up to date at all times.
    - Working and liaising with Global Service Desk in India for incidents and other IT support requirements.
    - Maintaining the IT store room, carrying out frequent stock checks and organisation of IT equipment.
    - Create and update documentation on processes/systems relevant to the OSS team.
    - Provide support to other technical teams for IT projects and out-of-hours work.
    - Provide any other duties/tasks related to GEO IT Services.

    Yêu cầu công việc

    - Solid experience in a busy local IT support environment with excellent troubleshooting skills
    - Experience of supporting field-based users.
    - Good working knowledge and understanding of Microsoft Windows 10 - Office 2016, O365
    - Experience of supporting File/Print management in a corporate environment would be advantageous.
    - Good organisational skills for IT asset management and inventory maintenance.
    - Excellent documentation skills for creating/updated processes and procedures.
    - Understanding of an Incident management system (Remedy desirable).
    - Must have excellent customer facing qualities with a flexible, can do attitude.
    - Experience and knowledge of Laptop imaging, preferably SCCM.
    - Good knowledge of Networking & TCP/IP in a corporate environment.
    - Excellent verbal and written communication skills.
    - Ability to work independently and conscientiously.
    - Microsoft Certifications (MCP / MCTS) - would be advantageous.
    - Good at English communication.

    Quyền lợi được hưởng

    WHAT WE WILL OFFER
    - Insurance plan based on full salary + 13th salary + Performance Bonus.
    - 100% full salary in probation period.
    - 18 paid leaves per year
    - Meal Allowance: 730k/month
    - Medical Benefit (Personal) and Family based on levels.
    - Working in a fast paced, flexible, and multinational working environment. Chance to travel onsite (in 49 countries).
    - Internal Training (Technical & Functional). Scope of English Training.

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