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Reservation And Customer Services Supervisor (Aviation Services)

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    Việc làm tương tự

    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Trưởng Nhóm/Trưởng Phòng

    Ngày đăng tuyển

    12/09/2022

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    Trên 1 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    ⇒ 49 Trường Sơn, Phường 2, Tân Bình, Hồ Chí Minh

    Việc làm Hồ Chí Minh Việc làm Tân Bình

    Mô tả công việc

    The Reservation and Customer Services Supervisor is responsible for the management of the station in term of cargo reservation and customer services activities following guidance and standards provided by Etihad Cargo
    The Reservation and Customer Services Supervisor
    Ensures customer satisfaction
    Performs cargo booking, pricing and FDC timely and correctly.
    Ensures that all cargo reservation & customers services activities at the station are conducted in conformity with CSM.
    Working in close contact with the EY’s Sales and Operations.
    Customer Service team provides the first point of contact for clients.
    Coordinate and optimize flight capacity vs. cargo booking demand.
    To provide an excellent customer experience throughout all steps of a shipment, from pre-sale to after-sale.
    Timely submit cargo sales report to accounting for billing.
    Ensure all AWBs data capture in Sprint are correct and FDC in time.
    Coordinate closely with EY’s sales and operations for load planning with optimal capacity utilization & revenue.
    Support CS staff when handling claim, import/export cargo irregularities.
    Submit cargo sales report to accounting team timely for billing the customers.
    Ensures customers are: providing information on the status of a shipment, proactively advising customers in case of irregularities, and starting the tracing process
    Responsible for accurate invoicing by matching the bookings to the correct rates and conditions, and deal with customer rate disputes
    The Customer Service Supervisor is responsible for supervising import cargo irregular cases
    Assists Cargo claim analysclaim-relatedlaim related documents and information
    AWB Stock control, arrange connecting space on second sectors, update full information of shipment in Print System
    Handle the required reports for AL Principle and our company

    Yêu cầu công việc

    University graduate or same level by experiences
    Knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
    Fluent in English and Vietnamese
    Experience in aviationis desired
    Excellent communication skills
    An ability to work within a team
    An ability to work under pressure

    Quyền lợi được hưởng

    Having chances to get attractive company bonus every month/year
    Company trip once a year + Joining party
    Salary and position is reviewed 1 time a year
    Bonus by individual ability and company’s performance.
    Social insurance, health insurance, unemployment insurance and other benefits
    Dynamic and sociable working environment.

    Xuất nhập khẩu/Ngoại thương

    52 Trường Sơn, Quận Tân Bình, Hồ Chí Minh

    Indo-Trans Keppel Logistics is a joint venture company formed in 2008 by Indo-Trans Logistics Corporation and Keppel Logistics to tap into Vietnam’s fast growing market and increas... [Xem thêm]

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    Tạo CV / Resume