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Receptionist

  • Thời hạn Đã hết hạn
  • Mức lương Thỏa thuận
  • Ứng tuyển ngay
  • Lưu lại
  • Chia sẻ

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    08/04/2021

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    Trên 1 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    ⇒ 3 Hạ Long, Thành phố Vũng Tầu, Bà Rịa - Vũng Tàu

    Việc làm Bà Rịa - Vũng Tàu

    Mô tả công việc

    · Enhancing the quality of services, assisting the guest efficiently, courteously and professionally in all Front Office related functions.
    · To ensure Cashier functions are fulfilled according to hotel procedures and standards.

    · To provide a courteous and professional service at all times

    · Type correspondence, memorandums, circulars and reports as assigned.

    · Maintain office supplies stock.

    · To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of respective shift.

    · To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.

    · To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

    · To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.

    · To be responsible for the preparation of all the necessary material for check-in of any groups.

    · To prepare welcome folders and relevant materials for FIT guests and groups before the arrival.

    · To provide accurate and updated information to internal / external guests.

    · To answer in-coming calls promptly and in a friendly manner.

    · To maintain the overall cleanliness of the Front Office counter.

    · To read log book and notice board for the latest happenings, promotions and functions.

    · To check for any “Due-in” message for arriving guest and attach to registration card accordingly.

    · To print back up reports at 12.noon, 6pm and before night audit process on daily basis.

    · To submit all vouchers, such as rebate, paid outs voided etc for the Front Office Manager for proper authorization before submission to Finance department.

    · To maintain a high level of personal hygiene and grooming at all times.

    · To be responsible for the contents of individual cash floats and to ensure accurate count is intact at all times.

    · To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Supervisor for correction.

    · To facilitate smooth check-in/out procedures.

    · To be able to propose and initiate better procedures of performing operation tasks.

    · Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.

    · Able to handle minor guest complaints and report to Supervisor the nature of complaints and action taken.

    · To be able to up sell room accommodation during high occupancy to maximize revenue.

    · To handle reservation tasks in the absence of reservation team.

    · Monitors discipline, grooming and performance of all staff within the section.

    · Identifies and develops leadership qualities among staff in order to guide them towards a path of career enrichment with the hotel.

    Yêu cầu công việc

    Knowledge and Experience

    • Diploma in Tourism & Hospitality Management

    • Minimum 1 years of relevant experience in a similar capacity

    • Good reading, writing and oral proficiency in English language

    • Good working knowledge of MS Excel, Word, & PowerPoint

    Competencies

    • Good communication and customer contact skills

    • Results and service oriented with an eye for details

    • Ability to multi-task, work well in stressful & high-pressure situations

    • Well-presented and professionally groomed at all times

    Quyền lợi được hưởng

    • Professional, dynamic working environment

    • Competitive salary & benefits offered

    • Chance to access variety of learning and development program by AccorHotels and the Hotel

    • 44 working hours/week & 12 annual leaves/year

    • Annual team building trip.

    Mercure Vũng Tàu Hotel
    Tham gia vào đại gia đình

    Mercure Vũng Tàu Hotel

    Khách sạn

    03 - 06 Ha Long - Ward 2 (1.194,32 km) Vũng Tàu

    Mercure is one of AccorHotel’s 36 renowned hotel brands. Let’s choice Mercure Vung tau to compose your vacations, live your dreams and rediscover the meaning of world travel.
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