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Quản Lý Kinh Doanh Thị Trường Khách Hàng Doanh Nghiệp

  • Thời hạn Đã hết hạn
  • Mức lương 23 - 34 triệu VNĐ
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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Trưởng Nhóm/Trưởng Phòng

    Ngày đăng tuyển

    04/01/2021

    Yêu cầu bằng cấp (tối thiểu)

    Cao Đẳng

    Yêu cầu kinh nghiệm

    1 - 2 năm

    Địa điểm làm việc

    ⇒ 8 Đường Tôn Đức Thắng, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

    Việc làm Hồ Chí Minh Việc làm Quận 1

    Mô tả công việc

    Understanding Markets & Maximizing Revenue
    • Identifies new group/catering business to achieve personal and property revenue goals.
    • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
    • Closes the best opportunities for the property based on market conditions and property needs.
    • Monitors same day selling procedures to maximize room revenue and control property occupancy.
    • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

    Conducting Daily Sales Activities
    • Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
    • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
    • Uses sales resources and administrative/support staff effectively.
    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

    Providing Exceptional Customer Service
    • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
    • Services our customers in order to grow share of the account.
    • Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
    • Provides excellent customer service consistent with the daily service basics of the brand.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
    • Sets a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

    Building Successful Relationships
    • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
    • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
    • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
    • Manages and develops relationships with key internal and external stakeholders.
    • Provides accurate, complete and effective turnover to Event Management.

    Yêu cầu công việc

    2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major or 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

    3 years experience in the sales and marketing or related professional area or 1 year experience in the sales and marketing or related professional area

    Open for Vietnamese candidates only

    Quyền lợi được hưởng

    Duty meal
    Insurance and Healthcare plan
    Attractive salary

    Renaissance Riverside Hotel Saigon
    Chào đón bạn đến với

    Renaissance Riverside Hotel Saigon

    Khách sạn

    8-15 Ton Duc Thang Street, District 1, Ho Chi Minh City

    Find an urban oasis brimming with curated amenities at Renaissance Riverside Hotel Saigon. Luxurious and cosmopolitan, our 5-star hotel beckons guests to experience all that Ho... [Xem thêm]

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    Tạo CV / Resume