Quận 1 18/04/2024 20 - 50 triệu VNĐ
Quận 3 03/04/2024 18 - 30 triệu VNĐ
Quận 1 25/04/2024 Thỏa thuận
Quận 1 19/04/2024 20 - 50 triệu VNĐ
Quận 10 21/04/2024 18 - 35 triệu VNĐ
Thủ Đức 14/04/2024 25 - 35 triệu VNĐ
Quận Tân Bình 05/04/2024 20 - 50 triệu VNĐ
Quận Tân Phú 20/04/2024 18 - 25 triệu VNĐ
Hồ Chí Minh 03/04/2024 20 - 50 triệu VNĐ
Quận 1 25/04/2024 Thỏa thuận
Tính chất công việc
Full-time
Vị trí/chức vụ
Trưởng Nhóm/Trưởng Phòng
Ngày đăng tuyển
04/01/2021
Yêu cầu bằng cấp (tối thiểu)
Cao Đẳng
Yêu cầu kinh nghiệm
1 - 2 năm
Địa điểm làm việc
⇒ 8 Đường Tôn Đức Thắng, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh
Việc làm Hồ Chí Minh Việc làm Quận 1Understanding Markets & Maximizing Revenue
• Identifies new group/catering business to achieve personal and property revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Conducting Daily Sales Activities
• Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Providing Exceptional Customer Service
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Building Successful Relationships
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major or 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area or 1 year experience in the sales and marketing or related professional area
Open for Vietnamese candidates only
Duty meal
Insurance and Healthcare plan
Attractive salary
8-15 Ton Duc Thang Street, District 1, Ho Chi Minh City
Find an urban oasis brimming with curated amenities at Renaissance Riverside Hotel Saigon. Luxurious and cosmopolitan, our 5-star hotel beckons guests to experience all that Ho... [Xem thêm]
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