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Quản Gia Cao Cấp (Butler)

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    25/12/2019

    Yêu cầu bằng cấp (tối thiểu)

    Trung học phổ thông

    Yêu cầu kinh nghiệm

    1 - 2 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    ⇒ thị trấn An Thới, Thành phố Phú Quốc, tỉnh Kiên Giang

    Việc làm Kiên Giang Việc làm Thành phố Phú Quốc

    Ngành nghề

    Mô tả công việc

    - Get to know the guest personally and recognize their preferences in food and beverage and how they like their things kept in the room

    - Anticipates the guests needs and acts accordingly

    - Oversees the service of in room food and beverage and it’s speedy clearance

    - Pays attention to details such as:

    +Placing the slippers at the bedside

    + Pajamas folded at the foot of the bed in the evening

    + Newspaper folded on the morning tea tray

    + Replenishing stale amenities, etc.

    - Provides guest assistance in every possible way such as:

    + Getting the guest stamps

    + Organize a sight seeing tour

    + Suggesting where they can make purchases

    + Folding and unfolding clothes for packing

    + Checks rooms to ensure presentation standards are accurate to the very detail

    + Polish shoes, using the correct polish / shade

    + Replenishes the mini bar and simultaneously places the amenities in guestrooms

    + Provides fresh cold water, ice, tea and coffee regularly throughout the day

    - Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place orders

    - Has good knowledge of the city to be able to offer suggestions if required

    - Checks for lost and found items immediately on check out and return the same to the guest before he checks out

    - Has the ability to coordinate with the guest in order to meet his needs efficiently

    - Coordinates with

    + Room service - on F&B service to the guest

    + Other F&B outlets - for reservations and other information for the guest

    + Reception - for arrival list in order to serve the welcome drink

    + Front Office Cashier - for the bill to be kept ready

    + Concierge - for baggage coordination and newspaper requirement or any other requirement that needs to be brought from outside

    + Reservations - to make reservation for the guest in other properties

    + Housekeeping - to get the room cleaned when the guest is out of the room and provide extra amenities like additional towels, soap etc.

    - Maintains a guest service sheet which is a record of guest requests and handled by him or passed on to any other person / department

    - Reports any health or safety hazards to the Executive Housekeeper

    - Ensures that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene correct uniforms and name badges as outlined in the staff handbook

    - Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

    - Perform any other duties which may be assigned by the management from time to time.

    Yêu cầu công việc

    - Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

    - Able to speak, read and write English

    - Proficient in the use of Front Office System

    - High School or Diploma in Hotel Administration, Hotel Management or equivalent

    - 1 year experience in front office / guest services operations, or an equivalent combination of education and experience

    Quyền lợi được hưởng

    -Service charge: VND 2 million per month

    - Rest & Relaxation Allowance

    - Uniform, accommodation & meals are provided

    - 14 days annual leave

    - 2 days of per week

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