Quality Specialist

1. To lead the Service Improvement Plan (SIP) with continuous improvement initiatives to reduce call rates and improve service delivery to Vietnam Banking and Retail customers:

2. Support and provide expertise and training to the local service team to be service-ready for DN Series, to deliver customer solutions and support internal teams to meet their KPIs:

a. Collaborate with Technical Support on training for Field Service Engineer:

- Work with Service team at L2 level to address and deliver solutions to the whole team. Manage problem escalations via Jira and keep track of the problem tickets on time.

- Work with other team members to ensure technical issues have been resolved on time.

- Manage problem ticket issues and coordinate with global support team, Professional Services team to investigate and deploy solution.

- Synchronizing service ATM install base with Finance team.

b. ISO Management:

- Quality Assurance for ISO.

- Ensure all ISO forms/ policies/ processes be oriented to new employees and well documented.

- Coordinate to renew Certificate annually.

- Have 4-6 years of knowledge and experience in process re-engineering, documentation, ISO certification, and continuous improvement initiatives.

- Preferably to have technical knowledge in ATM, i.e. 3-5 years of experience as a Technical Specialist in ATM machines

- High level of maturity, able to present trainings in front of crowds and communicate with confidence to internal stakeholders from different geographical location.