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Order Taker

  • Thời hạn Đã hết hạn
  • Mức lương Thỏa thuận
  • Ứng tuyển ngay
  • Lưu lại
  • Chia sẻ

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    23/05/2022

    Yêu cầu bằng cấp (tối thiểu)

    Trung cấp - Nghề

    Yêu cầu kinh nghiệm

    Không yêu cầu

    Ngành nghề

    Mô tả công việc

    Customer Service

    • Ensures the delivery of brand promise and provides exceptional guest service at all times.

    • Provides excellent service to internal customers in other departments as appropriate.

    • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

    • Maintains positive guest and colleague interactions with good working relationships.

    • Establishes a rapport with guests maintaining good customer relationships.

    • Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

    Operational

    • Ensures that minimum brand standards have been implemented.

    • Embraces all Touches of New World and the Food and Beverage Top 20.

    • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

    • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

    • Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

    • Takes orders from guests and repeats the orders before ending the telephone conversation.

    • Ensures all orders are properly taken as requested

    • Delivers order to guests’ room in a prompt and timely manner.

    • Strictly adheres to the hotel policies and procedures especially entering guest rooms.

    • Ensures no entry to any guest room with ‘D&D” sign.

    • Collects cutlery from guest room or corridor as soon as being informed.

    • Presents bill and collects payment upon delivering the food.

    • Verifies cash received ensuring only genuine money been collected.

    • Verifies all credit cards presented by guest before to validity of the card.

    • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

    Personnel

    • Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.

    Yêu cầu công việc

    • People person and good motivator
    • Able to converse in English
    • Able to perform shift works

    Quyền lợi được hưởng

    • Competitive salary and packages.
    • Service Charge.
    • Interesting training course provided by hotel and Rosewood group.
    • Professional working environment with international branding.
    Công ty TNHH Phát triển Nam Hội An
    Chào đón bạn đến với

    Công ty TNHH Phát triển Nam Hội An

    Bất động sản

    Thôn Tây Sơn Tây, Xã Duy Hải, Huyện Duy Xuyên, Quảng Nam

    20-50 nhân viên

    Hoi An South Development Project is located in Thang Binh and Duy Xuyen District, Quang Nam Province. The Project includes nearly 1,000 hectares with total investment capital of 4... [Xem thêm]

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    Tạo CV / Resume