Operations Assistant - Finance / Banking / E - Wallet

Location: CMC Creative Space, District 7, HCM.

Working Hour: Mon – Sat | 9.00 AM – 6.00 PM (Saturday work is occasional, based on workload)

1. Get to know the role:

This role runs day-to-day operations (including working on continuous process improvement initiatives) to bring our financial products to drivers/merchants or passengers which include but are not limited to the following:

• Oversee daily operations for the company’s financial products, ensuring smooth, accurate, and efficient workflows.
• Design, manage, and optimize Standard Operating Procedures (SOPs): Monitor operational risks, propose improvements, and participate in automation projects to enhance scalability and reduce costs
• Marketing Operations: Execute and manage in-app marketing campaigns; collaborate with the Marketing team to build campaign content, key visuals, and track campaign performance metrics.
• Inventory & Reconciliation: Coordinate with warehouses to ensure adequate stock levels; manage purchase orders, invoice, data reconciliation, and periodic reporting.
• Work closely with cross-functional teams (Finance, Marketing, Tech) and external vendors to launch products and support post-sales operations.
• Provide occasional customer support and handle administrative tasks as assigned by the Manager.

The Must-Have

• Bachelor’s degree (Commerce, Business Administration, or related fields preferred).
• Minimum 1-2 years of experience in E-commerce, Product Operations, or Marketing Operations.
• Strong skills in Excel/Google Sheets, data analysis, reporting, and workflow management
• Familiarity with key concepts: SOPs, operational risks, NPS, automation.
• Highly detail-oriented, structured, and comfortable with repetitive, process-driven tasks.

The Nice-to-Have

• Knowledge in any programming language is a big plus (SQL, Python, R...)
• Good English communication skill