North Region Clinical Application SPecialist - SP (Hanoi Office)

- Ensure comprehensive customer understanding of the product and provide thorough information about the product to potential customers. Enhance customer experience and ensure that customers have a positive experience with the product.

- Deliver excellent customer care through demonstrations and sales promotions. Collaborate with the distributor members, and other relevant departments to drive business expansion.

Philosophy:

Understand and apply the company’s 5 Core Values (Patient Focus, Integrity, Innovation, Impact, and Empathy) in daily activities.

Goals achievement:

Develop an action plan to achieve Key Performance Indicators (KPIs) and Key Goal Indicators (KGIs).

1/ Clinical Application

- Schedule daily visits and meetings with potential clients in assigned territories to understand their needs, including their current systems, demands, and budgets

- Cultivate and maintain close relationships with clients for future sales opportunities.

- Deliver effective presentations, demonstrations, and on-patient demonstrations (OPD) to create new sales opportunities.

- Verity the prospect infromation in order to maintain accurate records in the Salesforce system.

- Provide configuration consulting to customers based on their demands.

- Support distributors with technical responses, product-related issues, and tender processes.

- Conduct product, procedure, and soft skill training with distributors.

- Coordinate with the Supply Chain Management department to ensure stock availability for sales and demonstrations.

- Represent the company at exhibitions and conferences.

- Collaborate with distributors to address user demands, complaints, and objections.

- Gather feedback from customers and share it with internal teams and distributors.

2/ Business management

- Continuously review Key Account Management (KAM) results in the assigned territory. Renew target HP (High Potential) accounts in a timely manner and implement effective tactics to achieve targets

- Optimize efficiency and effectiveness for demo assets, minimizing overdue items.

3/ Market research

- Work closely with the marketing department and Field Service Engineers (FSEs) to understand the market and potential clients.

- Analyze competition by gathering current market information on pricing, products, and competitors’ activities. Provide relevant information to Line Managers for timely decision-making.

4/ Regional business expansion

- Support line managers to collaborate with the distributors in the assigned territory to strengthen the salesforce, expand the market, and enhance clinical support activities

5/ Marketing support

- Assist doctors in understanding product usage during congress, workshops and other events.

- Address customer requests related to products during events.

- Provide strategic support to Healthcare Professionals (HCPs) and key societies.

Training: Not only doing one's own work, but also actively give advices and guidance to juniors.

Others: Fulfill any additional responsibilities assigned by the Line Manager.