Nhân Viên Tư Vấn Dịch Vụ Khách Hàng (Customer Service Advisor, Frontline)

  • Hết hạn trong 8 ngày nữa
  • Mức lương Thỏa thuận
Mô tả công việc
  • Accept and register bookings for DHL services
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer
  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
  • Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
  • Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
  • Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
  • Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff
Yêu cầu công việc
  • Ability to work in shift
  • Expected years of experience: (Minimum):2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Experience working in teams
  • Expected Educational Qualifications:College or University Degree (preferable)or Diploma
  • Typing skills (at least 30 wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Technical Skills (Telephone and Order Booking systems preferable)
  • Communication skills - spoken and written (excellent)
  • Negotiation and interpersonal skills (excellent)
  • English skills – verbal and written (good)
Quyền lợi được hưởng
  • Certified International Training courses
  • Global multinational company with dynamic working environment
  • Multiple earnings and benefits from attractive rewards internally
  • Health & Wellbeing programs
  • Multiple engagement and team building activities annually
Địa điểm làm việc

6 Thăng Long, Tân Bình (Hồ Chí Minh)

Ngành nghề
Tính chất công việc

Toàn thời gian

Yêu cầu về bằng cấp (tối thiểu)

Cao Đẳng

Yêu cầu kinh nghiệm

1 - 3 năm

Yêu cầu ngôn ngữ
Tiếng Anh Tiếng Anh

6 Thăng Long, Tân Bình


200-500 nhân viên

DHL – The Logistics company for the world
DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air a [...]

DHL Express

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