Vũng Tàu 11/04/2024 8 - 20 triệu VNĐ
Bà Rịa 07/04/2024 Thỏa thuận
Bà Rịa - Vũng Tàu 10/04/2024 Đến 20 triệu VNĐ
Vũng Tàu 13/04/2024 Thỏa thuận
Bà Rịa 31/03/2024 Thỏa thuận
Bà Rịa 08/04/2024 Thỏa thuận
Bà Rịa 08/04/2024 5 - 15 triệu VNĐ
Bà Rịa 14/04/2024 9 - 25 triệu VNĐ
Bà Rịa - Vũng Tàu 18/04/2024 10 - 30 triệu VNĐ
Bà Rịa 20/04/2024 Từ 8 triệu VNĐ
Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân Viên/Chuyên Viên
Ngày đăng tuyển
13/01/2021
Yêu cầu bằng cấp (tối thiểu)
Cao Đẳng
Yêu cầu kinh nghiệm
Không yêu cầu
Yêu cầu ngôn ngữ
Địa điểm làm việc
• Be well-groomed and personal hygiene is maintained to the standards of Melia employee handbook.
• Handles all incoming and outgoing calls in a courteous and friendly manner, responsible for accurate connection
• Answers guest’s inquires over the phone and follows up personally to resolve Guest request
• Takes room service orders, therefore should be familiar with the room service menu.
• To offer solution for guest complaints on the phone and ensures to share that information to guest services for deeper.
• Ensures that the guest's name is used where possible in appropriate way
• Be responsible for booking and placing of guest long distance calls correctly
• Performs personalized wakeup call efficiently and consistently
• Be responsible for monitoring wake-up call log and takes appropriate action if a call is not answered
• To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel
• To have a complete operational knowledge of the hotel, including geographical layout, services provided and security
• To have thorough and detailed knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions
• To have knowledge of daily events in the hotel
• Ensure that the working area is kept clean and tidy at all times
• Builds up good working relationships with inter-related departments
• Identity VIP, Melia Rewards, regular guests and long staying guests and build rapport to offer personalized service and assistance
• Handles “ Service Center” promptly and follow up that all requests have been responded to the guest’s full satisfaction
• Be aware of any suspicious calls and to deal with these in the correct manner according to company standards, liaising with Duty Manager and Melia Connect Supervisor
• Delivers high quality service to guests. Ensures guest needs and reasonable requests are met
• Seeks opportunities to continually improve guest service.
• Take appropriate action to resolve guest complaints
• Promotes the hotel products and services to any query
• Adheres to strict confidentially with regards to guest’s information.
• Demonstrates professional attitude and behavior at all times
• Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests. Be knowledgeable in all areas of the Hotels Food & Beverage outlets
• Adheres to the hotel’s security and emergency policies and procedures
• Must have a thorough knowledge of emergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc. and acts accordingly
• Fully conversant with Hotel Fire procedures and to carry out your role swiftly in the event of an emergency
• Performs other duties assigned by the Superiors
• Good communication in Vietnamese & English
• Having experience in the same position is preferable
•International working environment
•Attractive salary
•13th month salary
•Birthday benefit
•Special room rate as per Melia Hotels International policy
Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Tỉnh Bà Rịa – Vũng Tàu
Khu nghỉ dưỡng/Khách sạn tại Xuyên Mộc. [Xem thêm]
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