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Nhân Viên Trực Tổng Đài (Operator)

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    13/01/2021

    Yêu cầu bằng cấp (tối thiểu)

    Cao Đẳng

    Yêu cầu kinh nghiệm

    Không yêu cầu

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    ⇒ Hồ Tràm, tỉnh Bà Rịa - Vũng Tàu

    Việc làm Bà Rịa - Vũng Tàu Việc làm Hồ Tràm

    Ngành nghề

    Mô tả công việc

    • Be well-groomed and personal hygiene is maintained to the standards of Melia employee handbook.

    • Handles all incoming and outgoing calls in a courteous and friendly manner, responsible for accurate connection

    • Answers guest’s inquires over the phone and follows up personally to resolve Guest request

    • Takes room service orders, therefore should be familiar with the room service menu.

    • To offer solution for guest complaints on the phone and ensures to share that information to guest services for deeper.

    • Ensures that the guest's name is used where possible in appropriate way

    • Be responsible for booking and placing of guest long distance calls correctly

    • Performs personalized wakeup call efficiently and consistently

    • Be responsible for monitoring wake-up call log and takes appropriate action if a call is not answered

    • To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel

    • To have a complete operational knowledge of the hotel, including geographical layout, services provided and security

    • To have thorough and detailed knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions

    • To have knowledge of daily events in the hotel

    • Ensure that the working area is kept clean and tidy at all times

    • Builds up good working relationships with inter-related departments

    • Identity VIP, Melia Rewards, regular guests and long staying guests and build rapport to offer personalized service and assistance

    • Handles “ Service Center” promptly and follow up that all requests have been responded to the guest’s full satisfaction

    • Be aware of any suspicious calls and to deal with these in the correct manner according to company standards, liaising with Duty Manager and Melia Connect Supervisor

    • Delivers high quality service to guests. Ensures guest needs and reasonable requests are met

    • Seeks opportunities to continually improve guest service.

    • Take appropriate action to resolve guest complaints

    • Promotes the hotel products and services to any query

    • Adheres to strict confidentially with regards to guest’s information.

    • Demonstrates professional attitude and behavior at all times

    • Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests. Be knowledgeable in all areas of the Hotels Food & Beverage outlets

    • Adheres to the hotel’s security and emergency policies and procedures

    • Must have a thorough knowledge of emergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc. and acts accordingly

    • Fully conversant with Hotel Fire procedures and to carry out your role swiftly in the event of an emergency

    • Performs other duties assigned by the Superiors

    Yêu cầu công việc

    • Good communication in Vietnamese & English

    • Having experience in the same position is preferable

    Quyền lợi được hưởng

    •International working environment

    •Attractive salary

    •13th month salary

    •Birthday benefit

    •Special room rate as per Melia Hotels International policy

    Meliá Hồ Tràm
    Mời bạn đến làm việc ở

    Meliá Hồ Tràm

    Khách sạn

    Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Tỉnh Bà Rịa – Vũng Tàu

    Khu nghỉ dưỡng/Khách sạn tại Xuyên Mộc. [Xem thêm]

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    Tạo CV / Resume