Nhân Viên Quan Hệ Khách Hàng (Guest Relation Officer)

  • Thời hạn Đã tạm dừng đăng tuyển
  • Mức lương 5 - 8 triệu VNĐ
Mô tả công việc
PRIMARY RESPONSIBILITIES
· Attend to all pertinent matters concerning guests’ matters.
· Ensure all guests’ expectations are exceeded at all times and a strong relationship is built with our regular and long term guests.
· Work in cooperation and coordination with other Section Heads of Front Office Department.
· Meet and welcome guests in the Lobby area.
· Inspect rooms assigned to VIPs before their arrival.
· Assist Front Desk personnel’s whenever necessary.
· Attend to all guests’ inquiries and complaints.
· Log all complaints, etc in the Guest Relations Officers’ logbook.
· Updating of Guest History.
· Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly.
· Allocate, greet and check in groups.
· Have thorough understanding and knowledge on in-house promotions and up-sell to guests.
· Promote hotel loyalty programs and their benefits to guests.
Yêu cầu công việc
Education: A diploma or degree qualification. Good in oral and written English.
Experience: Previous hotel-related experience desired.
Other: Excellent interpersonal and communication skills
Good presentation and public speaking skills
Good looking
Quyền lợi được hưởng
- Full insurance
- Service charge monthly
- Tet & Holiday bonus
- Guest comment Bonus
- 2 meals/ day
- Annual Team building
Địa điểm làm việc

63 Nguyễn Huệ, Bến Nghé, Quận 1, Hồ Chí Minh - Quận 1 (Hồ Chí Minh)

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Saigon Prince Hotel

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63 Nguyễn Huệ, Bến Nghé, Quận 1, Hồ Chí Minh

Located right in the heart of vibrant Ho Chi Minh City, the Saigon Prince Hotel is a luxury 4* boutique hotel offering a refined and relaxing environment for business and leisure travelers alike. As well as a range of deluxe rooms, executive rooms and suites, the hotel also has a restaurant, bar, gymnasium, swimming pool, spa and business centre, along with several meeting room [...]

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