Nhân Viên Quan Hệ Khách Hàng (Guest Relation Officer)

  • Thời hạn Đã tạm dừng đăng tuyển
  • Mức lương 5 - 8 triệu VNĐ
Mô tả công việc
· Attend to all pertinent matters concerning guests’ matters.
· Ensure all guests’ expectations are exceeded at all times and a strong relationship is built with our regular and long term guests.
· Work in cooperation and coordination with other Section Heads of Front Office Department.
· Meet and welcome guests in the Lobby area.
· Inspect rooms assigned to VIPs before their arrival.
· Assist Front Desk personnel’s whenever necessary.
· Attend to all guests’ inquiries and complaints.
· Log all complaints, etc in the Guest Relations Officers’ logbook.
· Updating of Guest History.
· Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly.
· Allocate, greet and check in groups.
· Have thorough understanding and knowledge on in-house promotions and up-sell to guests.
· Promote hotel loyalty programs and their benefits to guests.
Yêu cầu công việc
Education: A diploma or degree qualification. Good in oral and written English.
Experience: Previous hotel-related experience desired.
Other: Excellent interpersonal and communication skills
Good presentation and public speaking skills
Good looking
Quyền lợi được hưởng
- Full insurance
- Service charge monthly
- Tet & Holiday bonus
- Guest comment Bonus
- 2 meals/ day
- Annual Team building
Địa điểm làm việc

63 Nguyễn Huệ, Bến Nghé, Quận 1, Hồ Chí Minh - Quận 1 (Hồ Chí Minh)

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Tính chất công việc

Toàn thời gian

Yêu cầu về bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Dưới 1 năm

Saigon Prince Hotel

Khách sạn

63 Nguyễn Huệ, Bến Nghé, Quận 1, Hồ Chí Minh

Located right in the heart of vibrant Ho Chi Minh City, the Saigon Prince Hotel is a luxury 4* boutique hotel offering a refined and relaxing environment for business and leisure travelers alike. As well as a range of deluxe rooms, executive rooms and suites, the hotel also has a restaurant, bar, gymnasium, swimming pool, spa and business centre, along with several meeting room [...]