Nhân Viên Phụ Trách Dịch Vụ Chăm Sóc Khách Hàng (Spare - Part & Customer Care Service Officer)

  • Hết hạn trong 21 ngày nữa
  • Mức lương Thỏa thuận
Mô tả công việc

- To assist the manager & a service team in making quotations, contracts about spare-parts, maintenance, repairing or new replacement Hitachi Air-conditioning systems.

- Control & arrange schedule works to Service Center B2B & B2C, follow all service contracts were signed from time of beginning to ending.

- Maintain & develop service contracts/ spare-part contract providing were signed & will be signed in the future.

Take care & respond to the customer about the price which relate to spare-part, maintenance, repairing work, new replacement work… if customer required.

A. PRIMARY Responsibilities:

- To assist service manager / service center do documents internal & external from office to customers.

- Working under manager controlling / managing director.

- Make reports according to manager / managing director’s inquiries.

- Knowledge about spare-parts as well as repairing work, replacement work.., in Air-conditioning, Chiller field to make quotation, service contract & submit to the customer.


Improve after sales service support in Vietnam market
Ensure proper follow up to customer inquiries, project status.
Build relationships with customers by being responsive, fair and ethical
Manage customer’s claims/investigations related to the product clarification, service/product satisfaction
Connect with technician/ engineer to ensure all commitments to customers are well communicated and fulfilled
Review service agreements in order to manage customer expectations
Analyze reports and develop new areas of monitoring for service improvements
Timely report to Manager on resources.
Provide guidance to some customers about our products (if required)
Other duties as assigned

Yêu cầu công việc

1. University/ college graduation major in Thermal Engineering Technology/ Electrical Engineering or related to Air-conditioning, HVAC discipline..

2. Minimum 3 years and above experience in service function / after sale service in Chiller/ Air conditioning.

3. Accounting the price ever/ Manage spare-part ware house ability ever.

4. Good command of English

5. Self-motivation and keen to learn new things.

6. Able to work in a fast pace environment.

7. Strong written and oral skills to prepare reports and communications with public and partners as well as the customer.

8. Skill of Office software for servicing in work (word, excel, power point…) must be excellent.

Quyền lợi được hưởng

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

Địa điểm làm việc

235 Đường Nguyễn Văn Cừ, Nguyễn Cư Trinh, Quận 1, Hồ Chí Minh - Quận 1 (Hồ Chí Minh)

Ngành nghề
Tính chất công việc

Toàn thời gian

Yêu cầu về bằng cấp (tối thiểu)

Cao Đẳng

Yêu cầu kinh nghiệm

3 - 5 năm

235 Đường Nguyễn Văn Cừ, Nguyễn Cư Trinh, Quận 1, Hồ Chí Minh


100-200 nhân viên

Johnson Controls–Hitachi Air Conditioning was established on October 1st, 2015 as a joint venture between Hitachi Appliances, Inc. and Johnson Controls, Inc. Hitachi Appliances carved out and contributed its air conditioning business to the Joint Venture. Johnson Controls acquired a 60% stake of the carved-out business and Hitachi Appliances continues as a 40% shareholder of th [...]