Quận Hoàn Kiếm 12/04/2024 7 - 10 triệu VNĐ
Quận Ba Đình 04/04/2024 7 - 8 triệu VNĐ
Quận Ba Đình 12/04/2024 7 - 8 triệu VNĐ
Từ Liêm 25/04/2024 7 - 9 triệu VNĐ
Quận Bắc Từ Liêm 26/04/2024 7 - 9 triệu VNĐ
Quận Long Biên 27/04/2024 Thỏa thuận
Quận Hoàn Kiếm 04/04/2024 Thỏa thuận
Quận Hà Đông 19/04/2024 5 - 10 triệu VNĐ
Quận Thanh Xuân 26/04/2024 Thỏa thuận
Quận Hoàn Kiếm 27/04/2024 7 - 10 triệu VNĐ
Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân Viên/Chuyên Viên
Ngày đăng tuyển
10/11/2021
Yêu cầu bằng cấp (tối thiểu)
Cao Đẳng
Yêu cầu kinh nghiệm
1 - 2 năm
Địa điểm làm việc
⇒ 360 Kim Mã, Ba Đình, Hà Nội
Việc làm Hà Nội1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.
2. Give guest complete and immediate attention to any complaint and request.
3. Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.
4. Be knowledgeable about daily hotel operations, room information, and other services.
5. Strictly follow all cash handling and banking procedures.
6. Perform guest registration, room assignment and accommodate special requests of all guests.
7. Seek opportunities to up-sell to achieve individual target and team target.
8. Perform check-in and check-out for guests in accordance with hotel standards.
9. Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.
10. Report to the shift leader or Chief Receptionist of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Reception.
11. Check in guests accordingly to procedure. Registration form is to be filled out. All check-in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check-in is to be handled promptly and check-out must not short but efficient.
12. Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.
13. Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)
14. Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.
15. Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.
16. Perform other tasks assigned by Chief Receptionist and Upper Management.
1. One or two years’ experience as a Front Desk Agent/ Receptionist in upscale hotels or equivalent.
2. Diploma in Hotel Management or related discipline, Bachelor’s degree preferred.
3. Extensive knowledge of Opera system and POS software and Computer skills
4. Good command of English and Vietnamese
5. Open-mindedness.
• Full insurance package according to labour law & 24/7 insurance
• Bonus for Public holidays and 13th month salary
• Duty meal & uniform provided by Hotel
• Review salary once a year/ review performance for career path development
• Staff giving birth allowance/ Marriage allowance/ Funeral allowance
• Annual summer outing, team building activities, birthday party, best employee of the month, annual health check
• Training opportunities
• 8 hours per day
• Free motobike parking
Số 360, Kim Mã, Tp Hà Nội, Việt Nam
200-500 nhân viên
Tọa lạc tại ngay trung tâm thủ đô, khách sạn Hà Nội Daewoo là một trong những khách sạn 5 sao với thiết kế sang trọng, hiện đại và tầm nhìn bao quát toàn cảnh thành phố. Từ khi thà... [Xem thêm]
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