Quận 10 14/04/2024 Thỏa thuận
Quận 3 28/03/2024 10 - 15 triệu VNĐ
Quận Bình Thạnh 03/04/2024 Thỏa thuận
Quận Gò Vấp 04/04/2024 Thỏa thuận
Hồ Chí Minh 24/04/2024 Đến 20 triệu VNĐ
Quận 2 24/04/2024 Đến 20 triệu VNĐ
Quận 3 25/04/2024 8 - 15 triệu VNĐ
Quận 1 31/03/2024 Thỏa thuận
Quận Phú Nhuận 10/04/2024 7 - 10 triệu VNĐ
Quận 3 25/04/2024 19 - 33 triệu VNĐ
Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân Viên/Chuyên Viên
Ngày đăng tuyển
26/10/2021
Yêu cầu bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
1 - 2 năm
Địa điểm làm việc
• Serve as a point of contact for inbound customer or employee questions, requests and incidents
• Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
• Work closely with the on-site Community Management and Remote technology teams to ensure requests are being met in a timely and accurate manner.
• Have a full understanding of our products, and services
• Liaise with cross-functional departments if the request requires additional team collaboration to solve
• Quickly escalate urgent requests and questions through appropriate channels
• Partner with larger support team to deliver feedback and suggestions to improve customer experience
• Use knowledge base articles to assist with responses
• Adhere to the SLA’s and Policies set in place
• Evaluate and educate team customers on practices that maximize their working efficiency.
• Identify chronic or recurring issues partnering with other technology teams for a resolution.
• Ability to use discretion and independent judgment in evaluating problems for customers and employees.
• At least 2 year of customer service-related work experience
• Excellent communication, writing, and verbal skills
• Excellent organizational and multitasking skills
• Experience using cloud-based software platforms; technologically savvy
• Experience with phone support for customer and employees
• Demonstrate responsibility, accountability, empathy, and high emotional intelligence
• Ability to think critically and analytically to offer proactive ideas and solutions that influence change
• Possess genuine care for people and patience in hearing customer concerns, requests, and questions
• Knowing you have the opportunity to shape their experience
• Communicate in an open, collaborative way that fosters teamwork
Nice to have:
- Experience with but not limited to Salesforce, Google for Business, Microsoft Active Directory, Jira, SSO, Remote Support Tools, Confluence, Jamf, Intune
- Familiarity with iOS/Android OS/Windows mobile platforms
- Familiarity with chat/messaging applications
- Familiarity with wireless technologies
- Experience troubleshooting IT related issues
- Basic knowledge of VOIP, and enterprise cloud-based phone systems
• Increase English, Korean & job skills when working with global customers
• Professional training during the first 2 months
• Social insurance and Health insurance upon Vietnam Labor Code.
• PVI Insurance Package that will include medical, accident and life insurance after 2 months from signing the official Labor contract date.
• Annual company trip, monthly team building activities.
• Annual Leave and Holidays: Upon signing an official labor contract, you will be eligible to accrue Korean Annual Leave, and get National Vietnamese paid holidays as regulated by local Labor Code.
• 13th month salary.
• Attractive Allowance, B-day leave and Performance Bonus
Ree Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
100-200 nhân viên
Since 2015, Innovature BPO has excelled in outsourcing Finance, Accounting, Business Intelligence, and Customer Services solutions. We become the key partner with global firms for... [Xem thêm]
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