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Nhân Viên Dịch Vụ Khách Hàng (Customer Service Executive)

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    Việc làm tương tự

    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    26/10/2021

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    1 - 2 năm

    Địa điểm làm việc

    ⇒ Đường Tôn Đản, Quận 4, Hồ Chí Minh

    Việc làm Hồ Chí Minh Việc làm Quận 4

    Mô tả công việc

    • Serve as a point of contact for inbound customer or employee questions, requests and incidents

    • Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.

    • Work closely with the on-site Community Management and Remote technology teams to ensure requests are being met in a timely and accurate manner.

    • Have a full understanding of our products, and services

    • Liaise with cross-functional departments if the request requires additional team collaboration to solve

    • Quickly escalate urgent requests and questions through appropriate channels

    • Partner with larger support team to deliver feedback and suggestions to improve customer experience

    • Use knowledge base articles to assist with responses

    • Adhere to the SLA’s and Policies set in place

    • Evaluate and educate team customers on practices that maximize their working efficiency.

    • Identify chronic or recurring issues partnering with other technology teams for a resolution.

    • Ability to use discretion and independent judgment in evaluating problems for customers and employees.

    Yêu cầu công việc

    • At least 2 year of customer service-related work experience

    • Excellent communication, writing, and verbal skills

    • Excellent organizational and multitasking skills

    • Experience using cloud-based software platforms; technologically savvy

    • Experience with phone support for customer and employees

    • Demonstrate responsibility, accountability, empathy, and high emotional intelligence

    • Ability to think critically and analytically to offer proactive ideas and solutions that influence change

    • Possess genuine care for people and patience in hearing customer concerns, requests, and questions

    • Knowing you have the opportunity to shape their experience

    • Communicate in an open, collaborative way that fosters teamwork

    Nice to have:

    - Experience with but not limited to Salesforce, Google for Business, Microsoft Active Directory, Jira, SSO, Remote Support Tools, Confluence, Jamf, Intune

    - Familiarity with iOS/Android OS/Windows mobile platforms

    - Familiarity with chat/messaging applications

    - Familiarity with wireless technologies

    - Experience troubleshooting IT related issues

    - Basic knowledge of VOIP, and enterprise cloud-based phone systems

    Quyền lợi được hưởng

    • Increase English, Korean & job skills when working with global customers

    • Professional training during the first 2 months

    • Social insurance and Health insurance upon Vietnam Labor Code.

    • PVI Insurance Package that will include medical, accident and life insurance after 2 months from signing the official Labor contract date.

    • Annual company trip, monthly team building activities.

    • Annual Leave and Holidays: Upon signing an official labor contract, you will be eligible to accrue Korean Annual Leave, and get National Vietnamese paid holidays as regulated by local Labor Code.

    • 13th month salary.

    • Attractive Allowance, B-day leave and Performance Bonus

    Công ty TNHH Tư vấn Innovature
    Tham gia vào đại gia đình

    Công ty TNHH Tư vấn Innovature

    Kinh doanh

    Ree Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City

    100-200 nhân viên

    Since 2015, Innovature BPO has excelled in outsourcing Finance, Accounting, Business Intelligence, and Customer Services solutions. We become the key partner with global firms for... [Xem thêm]

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