Kỹ Sư Dịch Vụ Hiện Trường (Field Service Engineer)

• Guarantee the completion of all procedures that provides the customer with a clear training, implementation for the Supply Chain & Manufacturing Solutions (In-Plant Printing Solutions\IPPS, InfoChain Express®\ICE, Fastener, Heat Transfer Label\HTL equipment installation and Maintenance).

• Manage relationship with key vendors/factories, provide consultation for key customers to meet their needs and improve compliance. Audit for security project report and checking.

• Meet the service level agreement; provide consulting / technical support to the customers in Asia.

• Cooperate with the customer support team for trouble shooting, work out for the appropriate resolution, and make sure the proper procedures for escalation.

• To provide sales support by facilitating the sales opportunity and conducting professional pre-sales visit / qualified customer services.

• Backup level support for other region if necessary. Work with other operational teams to ensure the collaborative teamwork.

• Second level support for the formatting and sampling, work on the installation procedure (new and existing project).

• Ensure the equipment pre-testing done before shipping to customers.

• Bachelor's degree in Electronic/Mechanical Engineering or equivalent experience.

• 5 years related Technical experience required.

• Strong customer relationship-building experience required.

• Experience with product development and product commercialization processes.

• Excellent problem-solving, analytical and mathematical skills.

• Strong teamwork and relationship building skills.

• Strong training and project management experience and skills.

• Strong customer focus and orientation.

• Strong attention to detail & organizational skills.

• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.

• Excellent written and verbal communication and presentation skills.

- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.