Kỹ Sư Dịch Vụ Hiện Trường (Field Service Engineer)
- Hết hạn trong 24 ngày nữa
- Mức lương Thỏa thuận
Mô tả công việc
• Guarantee the completion of all procedures that provides the customer with a clear training, implementation for the Supply Chain & Manufacturing Solutions (In-Plant Printing Solutions\IPPS, InfoChain Express®\ICE, Fastener, Heat Transfer Label\HTL equipment installation and Maintenance).
• Manage relationship with key vendors/factories, provide consultation for key customers to meet their needs and improve compliance. Audit for security project report and checking.
• Meet the service level agreement; provide consulting / technical support to the customers in Asia.
• Cooperate with the customer support team for trouble shooting, work out for the appropriate resolution, and make sure the proper procedures for escalation.
• To provide sales support by facilitating the sales opportunity and conducting professional pre-sales visit / qualified customer services.
• Backup level support for other region if necessary. Work with other operational teams to ensure the collaborative teamwork.
• Second level support for the formatting and sampling, work on the installation procedure (new and existing project).
• Ensure the equipment pre-testing done before shipping to customers.
Yêu cầu công việc
• Bachelor's degree in Electronic/Mechanical Engineering or equivalent experience.
• 5 years related Technical experience required.
• Strong customer relationship-building experience required.
• Experience with product development and product commercialization processes.
• Excellent problem-solving, analytical and mathematical skills.
• Strong teamwork and relationship building skills.
• Strong training and project management experience and skills.
• Strong customer focus and orientation.
• Strong attention to detail & organizational skills.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.
• Excellent written and verbal communication and presentation skills.
Quyền lợi được hưởng
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
Địa điểm làm việc
Tính chất công việc
Yêu cầu về bằng cấp (tối thiểu)
Yêu cầu kinh nghiệm
2 - 3 năm
Việc làm liên quan
Công ty TNHH Avery Dennison Ris Việt Nam
Lot E1, Trung tam street, Long Hau Industrial Park, Can Giuoc District, Long An Province
>500 nhân viên
Avery Dennison RBIS provides end-to-end solutions for some of the most exciting brands, prominent retailers, and state-of-the-art manufacturers in the apparel and footwear industry. From powerful embellishment and packaging design and development to our proprietary RFID-enabled inventory and brand security technology, we deliver breakthrough products, more competitive pricing, [...]