Quận 1 31/03/2024 Thỏa thuận
Quận 4 31/03/2024 10 - 12 triệu VNĐ
Quận 1 04/04/2024 Thỏa thuận
Quận 6 18/04/2024 Thỏa thuận
Quận 2 19/04/2024 20 - 36 triệu VNĐ
Hồ Chí Minh 28/03/2024 Thỏa thuận
Quận Gò Vấp 19/04/2024 10 - 18 triệu VNĐ
Hồ Chí Minh 20/04/2024 15 - 20 triệu VNĐ
Quận Phú Nhuận 20/04/2024 Thỏa thuận
Hồ Chí Minh 27/04/2024 Thỏa thuận
Tính chất công việc
Full-time
Vị trí/chức vụ
Trưởng Nhóm/Trưởng Phòng
Ngày đăng tuyển
13/10/2022
Yêu cầu bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
Không yêu cầu
Địa điểm làm việc
⇒ 7th Floor, Etown 3, 364 Cộng Hòa Street, Ward 13, Hồ Chí Minh, Việt Nam
Việc làm Hồ Chí MinhTowards Customer
+ Is the customer’s main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters
+ Manages customer relationship during operational crises and other escalations
+ Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication
+ Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
+ Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments
+ Drives Net Growth by winning additional and retaining existing business from the customer; increase share of wallet
+ Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
+ Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback
+ Champions overall Customer Centricity agenda to drive actions that go beyond responding to CXM
+ Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP)
+ Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest.
Key Accountabilities
+ Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM
+ Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet
+ Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
+ Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required
+ Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
+ Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.
Divisional Experience
+ Good to have: contract logistics background (if not, must be willing and able to learn basics asap)
+ Minimum 5 years experience as Key Account Management/Business Development in Logistic / Supply Chain industry; OR playing role as Supply Chain Management/Logistic Management/Warehouse Management in MNC ( Retails/ FMCG/..)
Functional Experience and Key Skills
+ Must have: Commercial acumen
+ Must have: Experience in a client-facing role
+ Must have: Empathy - being able to identify and understand a stakeholder or customer's situation, feelings and motivations
+ Must have: Resilience/ Confidence - being able to stand one's ground when dealing with tough/ highly demanding stakeholders
+ Must have: Exceptional communication, facilitation and presentation skills at all levels
+ Nice to have: Operational/ Solution Design / Consulting experience that involved facing customers
+ Must have: Willingness to learn about Operations if unexperienced in that area
Education / Qualification / Certification Requirements
+ University degree or equivalent education
Attractive remuneration package
Corporate E-Learning, training opportunities
Professional, dynamic working environment
6 Thang Long Street, Tan Binh District, Ho Chi Minh City, Vietnam
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