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Key Account Manager

  • Thời hạn Đã hết hạn
  • Mức lương Thỏa thuận
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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Trưởng Nhóm/Trưởng Phòng

    Ngày đăng tuyển

    13/10/2022

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    Không yêu cầu

    Địa điểm làm việc

    ⇒ 7th Floor, Etown 3, 364 Cộng Hòa Street, Ward 13, Hồ Chí Minh, Việt Nam

    Việc làm Hồ Chí Minh

    Mô tả công việc

    Towards Customer
    + Is the customer’s main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters
    + Manages customer relationship during operational crises and other escalations
    + Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication
    + Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
    + Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments
    + Drives Net Growth by winning additional and retaining existing business from the customer; increase share of wallet
    + Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
    + Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback
    + Champions overall Customer Centricity agenda to drive actions that go beyond responding to CXM
    + Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP)
    + Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest.
    Key Accountabilities
    + Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM
    + Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet
    + Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
    + Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required
    + Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
    + Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.

    Yêu cầu công việc

    Divisional Experience
    + Good to have: contract logistics background (if not, must be willing and able to learn basics asap)
    + Minimum 5 years experience as Key Account Management/Business Development in Logistic / Supply Chain industry; OR playing role as Supply Chain Management/Logistic Management/Warehouse Management in MNC ( Retails/ FMCG/..)
    Functional Experience and Key Skills
    + Must have: Commercial acumen
    + Must have: Experience in a client-facing role
    + Must have: Empathy - being able to identify and understand a stakeholder or customer's situation, feelings and motivations
    + Must have: Resilience/ Confidence - being able to stand one's ground when dealing with tough/ highly demanding stakeholders
    + Must have: Exceptional communication, facilitation and presentation skills at all levels
    + Nice to have: Operational/ Solution Design / Consulting experience that involved facing customers
    + Must have: Willingness to learn about Operations if unexperienced in that area
    Education / Qualification / Certification Requirements
    + University degree or equivalent education

    Quyền lợi được hưởng

    Attractive remuneration package
    Corporate E-Learning, training opportunities
    Professional, dynamic working environment

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