Mức lương: 15 - 25 triệu VNĐ
Thời hạn: Đã hết hạn
The Field Technical Engineer role provides technical support and manage customer’s IT system including server, operating system, virtualization, network firewall, network system as well as implementation new projects assigned.
- Monitoring and maintaining Infrastructure of customer follow the service agreement.
- Managing incidents and problems regarding to the customer account assigned.
- Perform root cause analysis on reoccurring incidents
- Ensure technical documentation is completed and updated following customer and Fujitsu standard.
- Scheduled maintenance and dispatching of Infrastructure environments as necessary
- Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
- Contributing to delivering team performance.
- Supporting and following leader to implement project as project standard rule and scope of work.
- Support and follow the warranty ticket of each Fujitsu product.
- Provide technical advice to customer once get request on trained Fujitsu product.
Description - The Field Technical Engineer:
- Onsite support/ Support on phone/ Support by remote to Fujitsu customer following its service agreement level.
- Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades.
- Assist the warranty and maintenance to all Fujitsu product and 3rd parties products.
- Assist to escalate the issue to vendors.
- Report daily to leader/ manager is required.
100-200 nhân viên
Phòng 01-03, Tầng 17, Tòa nhà Keangnam Hanoi Landmark, Lô E6, Mễ Trì, Từ Liêm, Hà Nội
Là một thành viên của tập đoàn Fujitsu, FVL cam kết mang lại cho khách hàng dịch vụ hiệu quả cao: hỗ trợ công nghệ cơ sở hạ tầng, dịch vụ bảo trì và hỗ trợ, dịch vụ quản lí và phát triển phầ... Xem thêm