It Support Engineer (Microsoft- Nightshift)

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

25/09/2024

Yêu cầu giới tính

N/A

Ngành nghề

IT Phần Mềm , IT Phần Cứng

Kĩ năng

IT Support , SQL

Địa điểm làm việc

- Binh Thanh, Ho Chi Minh

Mô tả công việc

Your role & responsibilities

Available to work fixed night shifts onsite (Flexible 9 hours/day from 10PM-7AM)

Contact global customers via phone and email to gather detailed information on their technical issues.

Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Resolves or escalates multiple and varied customer issues, and documents technical work and research.

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Identifies potential defects and escalates to more senior engineers to resolve them.

Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Your skills & qualifications

Benefits for you

English, IT Support, Technical Support

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